It’s been a busy autumn for Fitton Hill, and we’re excited to share the latest updates from our September Community Voice meeting.
These meetings are all about listening to our concerns as tenants, celebrating successes, and working together to make our neighbourhoods better places to live.
Please read on for all the essential updates
Helen Wild, Chair of Community Voice
We kicked off by celebrating the success of the recent Fun Day, which brought neighbours together and showcased local talent. It was a fantastic of community spirit.
Anti-social behaviour (ASB) reporting was also discussed in detail. We were reminded that reporting issues early helps resolve them faster. ForHousing works closely with local partners to tackle ASB, and anonymous reporting options are available. To find out more about ASB and how ForHousing can support you, click here.
We also raised concerns about the roundabout at Keswick Avenue on the estate and difficulties accessing local shops. These issues will be escalated to the relevant council departments, and updates will be shared at the next meeting.
We looked at the latest performance report and talked about how surveys work. Transactional surveys and Tenant Satisfaction Measures (TSMs) give ForHousing valuable insight into what’s going well and where improvements are needed.
Each month ForHousing will ask around 90 tenants to give us their views at random, these will show ForHousing are performing against TSMs. For transactional surveys, ForHousing will invite you to provide feedback on the services you’ve experienced, your responses will directly influence their service improvements.
We learnt that overall satisfaction from tenants was at 74.2%, which is just below the 75% target set by ForHousing. This shows that things are heading in the right direction, which is reassuring to us, but more needs to be done by ForHousing to reach their overall target.
To keep up to date with how ForHousing are performing, visit their performance page.
Maintenance teams are prioritising these repairs, and tenants were encouraged to report any signs of damp promptly ForHousing will inspect all reported cases of damp and mould within 10 working days. If you have issues with damp and mould, report it to ForHousing by clicking here.
ForHousing spoke to us about the Shared Services Project where they are asking for tenants who receive shared services for their feedback. These services are not provided to all tenants and are only required for specific homes such as flats and extra care schemes. This includes things like communal area cleaning, fire safety checks and grounds maintenance.
If your home receives these types of service, ForHousing need your help to influence the way they do things. That’s why they’re making it a priority now, so they can listen, learn and act upon any feedback you give and can make sure you are satisfied with the shared services your home receives.
If your home receives shared services and you would like to get involved, visit Shared services feedback – ForHousing
Our arboriculture team answered questions about tree maintenance and something known as “ash dieback”. We learned that this is a serious fungal disease affecting ash trees which can pose a safety risk, especially after storms or high winds which can result in damage to them. ForHousing is following best practice to manage this safely. Routine inspections will continue, and any trees that ForHousing think may be dangerous will be removed promptly. If you are concerned about a tree that looks unsafe in your area, please contact us.
There were rumours about boiler replacements going around the neighbourhood, so we learnt about the process for gas repairs and replacements. Boilers are only replaced when they cannot be repaired safely or efficiently. If you have concerns about your heating system, please contact your Neighbourhood Officer or the repairs team for accurate advice.
