Universal Credit

The following information applies to people of working age only. If you are pension age, Universal Credit (UC) does not apply to you.


UC is now on the full digital service. This means the whole UC claim will be managed online through one single online account. Tenants will log in using a username and password to make a claim, view payment details, search for a job and report any changes in circumstances.

The really important bit

With UC, you can no longer claim Housing Benefit and your housing payment is paid to you, not ForHousing. This means you are responsible for paying your rent.

This may be a big change. Setting up a Direct Debit is easy and takes the hassle out of paying your rent, it can also help with budgeting.

If you have now claimed UC, you will be eligible for an advance payment to make sure that your rent and other bills can be paid. If you are unsure whether you need an advance or would like to discuss this, please contact our Income Team.

To make a UC claim you will need:

  • Internet access
  • An email address
  • A bank account (to receive payments)
  • A valid mobile phone number
  • Your national insurance number
  • Proof of identity - something with a photo, such as a passport or driving licence
  • A recent rent statement
  • Proof of identity - something with a photo, such as a passport or driving licence

Welfare reform such as the Benefit Cap and bedroom tax (also known as the Spare Room Subsidy) can affect your UC payment.

Paying your rent must be your priority. If you claim UC, please contact our income team to discuss how this affects your rent account and discuss how we can support you. We can support you in a variety of ways. In certain circumstances, you can make your rent payment with us along with a payment towards your arrears.

If you are struggling to pay your rent or if you need any money advice then get in touch. Our Income Team is on hand if you have any questions or feel you need support setting up an e-mail, accessing the internet or setting up a bank account.

Be prepared – you will need to access to the internet and basic computer skills. See the useful links for more information.

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