Would you like to influence the way we do things and make change happen? Become a Tenant and Customer Reviewer.
You’ll help us to deliver our mission to deliver safe, well-maintained homes and customer-focused services. Your voice helps us improve systems, raise satisfaction, and put tenants at the centre of everything we do, so we can positively impact the lives of social housing tenants.
A Tenant and Customer Reviewer is someone who helps us improve services by sharing their experiences, inspecting what we do, and reviewing communications. It’s a flexible role designed to make sure we’re listening and acting upon tenant voice so we can improve your experience and satisfaction and put you at the heart of our decision-making.
Whether you want to get involved regularly or just occasionally, you can help us:
- Listen to what tenants are saying
- Learn from real experiences
- Act to improve services and raise satisfaction
Read about Ian’s experience as a Tenant and Customer Reviewer
“I found it to be an eye-opener. As a tenant, you only get to see your own area, so it was extremely interesting getting out to inspect other places and see how they compare. It was also a great way to learn who owns what land—like Salford Council or ForHousing—and how the team manages these spaces. I’ve enjoyed seeing areas improve after our inspections. I believe residents should live in nice surroundings, and that’s something our inspections help achieve. I also liked meeting the team who manage these areas—I learned a lot from them.”
– Ian McCaffery, Tenant and Customer Reviewer
1
Why should you get involved?
– Have your voice heard on behalf of ForHousing tenants
– Give your feedback and influence positive changes
– Make a difference to how we deliver your housing services
– Help us improve customer satisfaction and do better
2
What will you get in return?
– You will be the voice of your community, and get satisfaction from seeing the positive changes from the work you have done
– Personal and professional development opportunities
– Your transport to meetings will be paid for
– You will be entered into a raffle to win £50
– A paid for annual Christmas party to celebrate the meaningful contributions you have made throughout the year
You can choose how and when to take part. Here’s how:
Time commitment: Half a day per quarter
Join a group of inspectors who meet quarterly to:
- Agree the inspection programme
- Draft reports from previous activities
- Monitor the Go, See, Do Map – a digital map showcasing local community assets. Help us keep it accurate and useful by sharing what’s great in your neighbourhood.
Inspector
Time commitment: Half a day per month
Get out and about to check how well we’re delivering services:
- Grounds Maintenance Inspections – Are green spaces clean, tidy, and well-kept?
- Cleaning Inspections – Are communal areas in flats meeting cleanliness standards?
- Voids Inspections – Are empty homes ready for new tenants and meeting our “ready to let” standards?
Time commitment: Half a day per group, groups will vary
Join discussions on specific services or policies. Share your experience and help shape improvements.
Time commitment: 1–2 hours per review
Review draft policies, letters, posters and leaflets. Help us make them clear, friendly and easy to understand.
Time commitment: 1–2 hours per quarter
Check our website to make sure information is easy to find and accessible.
Time commitment: 10 minutes per call or half a day per visit
Test our customer service by:
- Calling our Customer Connect Hub or out-of-hours service
- Using webmail or other contact methods
- Visiting our offices to assess the experience
