Supporting you better with our recent DAHA (Domestic Abuse Housing Alliance) Accreditation
We all have a role to play in creating safer neighbourhoods and we know how important is for you to feel safe in your home. We are here for you when you report anti-social behaviour and domestic abuse to help you feel supported and listened to.
Achieving the DAHA (Domestic Abuse Housing Alliance) Accreditation has been a big part of this. It is a mark of excellence in the work we have been doing on domestic abuse and it’s our promise to support you, if you are experiencing abuse at home.
We want to make sure we’re listening and learning, so we know we are doing all we can to make sure those living with domestic abuse feel safe, supported, and understood. The accreditation was a great way to review what we do and why we do it, so we can make positive changes to the way we do things to make sure you can get the help you need.
We updated our procedures and made sure every team member has the information needed to make the right decisions when they are approached by anyone experiencing domestic abuse if they need help.
Colleagues have been trained to look for signs of domestic abuse, understand the needs of survivors and the steps they need to take to provide immediate support as well as long-term help for those in need.
We’ve also strengthened our key partnerships, with local domestic abuse charities and the Police, as we know the best way to support you is through a collaborative approach.
We will continue to listen to the voices of survivors—both tenants and colleagues—and collaborate with local partners to make sure those impacted by domestic abuse feel supported and safe in their home.
If you need help – we’re here for you. You are not alone.
How can we support you if you’re experiencing domestic abuse?
- We can provide support for you (and your family when required) suited to your individual needs
- We can offer referrals to other agencies such as the IDVA Service (The Independent domestic violence advisory), drug and alcohol service, mental health services, social services, counselling services and language translation services to make sure you can get any additional help you need
How can I report domestic abuse?
- If it’s an emergency or you’re in immediate danger, you should call 999 and report it to the police.
- You can contact your local neighbourhood policing team if it’s not an emergency. Domestic abuse and violence is a serious issue and the police will be able to help and protect you.
- You can contact us for support and advice, by visiting our contact us page.
- If you are deaf or can’t use a phone, you can register with the emergency SMS. Text REGISTER to 999. You will get a text which tells you what to do next. Do this when it is safe so you can text when you are in danger.
To find out more and to see what other help is available, you can visit www.forhousing.co.uk/domestic-abuse/.
