I hope that 2026 has been treating you well so far, 2025 absolutely flew by, didn’t it?  As we wrapped up the year, our Stockbridge Voice Community Voice group met in December to discuss key updates and share feedback ForHousing on services and community priorities.   

These meetings are all about listening to our concerns, sharing updates, and working together to make our neighbourhoods better places to live.  

Here’s a round-up of what we discussed at the December Community Voice meeting and what’s coming next.  

Steph Thomlinson, Chair of Community Voice chair and ForHousing tenant 

There was an exciting discussion about Unit 7 on the precinct and how it could be used for the community. Ideas included taking inspiration from other projects, such as a community bookstore in Bootle. If you have any thoughts you would like to share, click here to get in touch with your local Community Development Officer.

We heard an update on the new Neighbourhoods service offer. From January, there are four Housing Officers in post, with a focus on handling low-level anti-social behaviour and improving how quickly they can address any issues you might have. A full training plan is in place, and changes should be noticeable from January, with everything fully implemented by April. We think this as a positive step towards better support for tenants to make us feel safe and secure inside and outside our homes.

Anti-social behaviour (ASB) remains a key issue in Stockbridge. ForHousing is committed to making sure that we feel safe inside and outside our homes. More Housing Officers working in the area should help tackle this issue. To report ASB to ForHousing click here.  

ForHousing is focused on improving how operatives work in tenants’ homes, with technical upgrades expected to make a big difference. The ‘Track My Engineer’ and tenant self-appointing repairs features have had some technical issues during the testing phase but is anticipated to bring positive changes when rolled out. We’re looking at making further improvements and addressing the issues to make sure this is user friendly and as easy as possible for tenants to use. Keep your eye out for more information on the launch later this year. 

We talked about how ForHousing checks how well services are performing and how satisfied we are with them. The team is using data and the feedback they receive from tenants to focus on things that need to get better. For example: 

• Communal areas continue to be a concern. The performance team has been out to visit sites in person to check what needs improving to make shared spaces cleaner and safer. 
• Communication came up as a key reason for dissatisfaction. Sometimes tenants feel unhappy because updates aren’t clear or they don’t know what’s happening with their issue. The team is working on giving clearer, quicker responses. 
• Real‑life checks are being used alongside the data to help spot problems early and prevent issues before they become bigger. 

To find out more about how ForHousing is performing and what that means for you, click here. 

We also discussed how ForHousing are trialling a new social media approach on Facebook to promote more community focused content. This will allow us to see more tenants like ourselves and ForHousing colleagues at the centre of the posts. To keep up to date with what’s happening in your area and important things about your tenancy, follow ForHousing on Facebook by clicking here.

Members were updated on the new core group for Customer and Tenant Reviewers, who help ensure services are reliable for tenants and that they meet our needs. To find out how you can get involved and the roles that are available, click here.   

If you’d like to help shape your community, apply for funding, or just find out more, speak to your Community Development Officer.   

Thanks again to everyone who came along and shared their thoughts — your voice really does make a difference.