Performance
We work together with tenants to improve the services we deliver. Our performance is based around key areas.
Performance data reported is Quarter 3 2023/24 (April 2023 – December 2023)
Tenant satisfaction
Tenants are at the heart of what we do, what we decide and how we act. Excellent tenant satisfaction means that we deliver long lasting value at every stage of the customer journey. We make it easy for you to access services and deliver what you need.
68.58% (275/401)
of tenants satisfied with overall services .
70.63% (178/252)
of tenants who have received a repair in the last 12 months who report that they are satisfied with the overall repairs service
Safe, well maintained homes
We work together with tenants to maintain and deliver high quality repairs and maintenance and complete these within agreed timescales. We want tenants to be proud of where they live and we know that this starts with a safe place to call home.
Landlord compliance
100%
of homes covered by fire regulations have an in date Fire Risk Assessment (FRA)
100%
of homes with gas have a valid gas servicing certificate
96%
of properies with electrical installations have been inspected within 5 years and with a valid electrical installation condition report (EICR)
100%
of domestic homes and communal areas with asbestos have been inspected annually
100%
of communal stored water systems have been inspected in time
100%
of lifts have been inspected monthly
Tenant satisfaction %
70.63% (178/252)
of tenants who have received a repair in the last 12 months who report that they are satisfied with the overall repairs service
