Service Standards

These service standards explain what you can expect as a customer when you access services.

We will:
  • Be polite and courteous when dealing with enquiries
  • Understand and respond to the different needs of individuals
  • Treat you and your home with respect
  • Observe your right to privacy
  • Keep you informed in ways which are easy to understand
  • Take ownership of a service request until it has been effectively delivered

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