Important update: Weather affecting our repairs services

Due to heavy snow and road conditions, our repairs service is currently experiencing delays. 

We are still responding to emergencies and urgent repairs like: 

  • No heating or hot water 
  • Major leaks 
  • Electrical faults 
  • Gas emergencies 

Keep safe and warm 

We’re working hard to minimise any disruption and make sure the repairs in your home are completed on time. If you have an emergency repair, please be patient – our operatives may take longer to reach you than usual. Unfortunately, we’ll be unable to work on any roofing repairs and we will be in contact with you to reschedule. 

If you’re experiencing issues with your heating or hot water, we have helpful videos with tips on how to get your boiler working again. Click here to find out more. 

You can still book any new repairs using our quick and easy repairs reporter form here, but we will be prioritising urgent and emergency repairs.