Everyone should be able to feel safe and secure inside of their home. Scammers are known to impersonate people of authority. It’s important to know when you are talking to someone from ForHousing and how to stay scam aware so you can stay safe.
Phone and email scams are a way for criminals to get money using tricks to get your personal or financial information.
We will never contact you:
- Asking for your personal banking information over the phone or email, unless you have asked for a direct debit to be set up for you.
- From a withheld number or an email that does not end in @forhousing.co.uk
- Outside of our normal business hours, 8.30AM – 6.30PM, unless it is an emergency
If you have received a suspicious phone call or email from someone pretending to be ForHousing, you should:
- Hang up the phone
- Take a note of the caller’s name (or who they claim to be)
- Contact us on 0300 123 5522 and report the incident to us
- If you believe that you have become a victim of money fraud, please contact your bank immediately and change your passwords.
Scammers may try to come into to your home by pretending to be a contractor from ForHousing.
We will always:
- Book repairs and gas appointments before we visit and you will always receive confirmation of this ahead of time
- Carry ID that will be visible during our visit to your home
If you feel like a scammer visited your home, then you should:
- Close the door and call the police if necessary
- Contact us on 0300 123 5522 and report the incident to us with as much detail as possible
Action Fraud is the UK’s national reporting centre for fraud and cybercrime where you should report fraud if you have experienced this.
You can report fraud or cybercrime using their online reporting service or they can provide advice over the phone by calling 0300 123 2040.
When a crime is reported to Action Fraud, it is passed onto the National Fraud Intelligence Bureau for investigation.
