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What are planned works?

Home > Planned works

Planned works refers to the scheduled maintenance and improvements we do to your home.

As part of our commitment to providing safe and well-maintained homes, every year we review which homes are due to have planned works by using the data we hold about your home. We keep this database up to date with a survey carried out at your home every five years. This helps us understand the age and condition of your home and spot any issues that may need attention.

The results help us plan future programmes of work.

Planned works can include:

  1. Kitchen or bathroom replacements
  2. Boiler or heating upgrades
  3. Roof, window, or door replacements
  4. Electrical safety testing and rewiring
  5. External decoration or insulation works
  6. Communal area refurbishments

When will my works take place?

If your home is due to have planned works, we will contact you in advance with:

  1. A provisional start date
  2. Details of the work being carried out
  3. The contractor’s name and contact information
  4. How long the work is expected to take
  1. You will receive a notification letter and introduction letter from our contractor.
  2. You will be introduced to your assigned Tenant Liaison Officer by our contractor. They will discuss any special requirements such as health needs, working hours or pets by completing a pre-entry survey
  3. You will receive letters 28, 14 and 7 days prior to the works beginning in your home. These will explain what to expect and who to contact.
  4. We will make sure you are happy with the works going ahead and talk you through the process.
  5. During this stage you should contact your Tenant Liaison Officer if you have any questions or need further support.
  1. Our contractors will always carry ID badges and will show these on arrival.
  2. They will protect your homes where needed, using dust sheets, covers etc.
  3. During this stage you should contact your Tenant Liaison Officer if you have any questions or need further support. They will be available to call or email if you want to chat about the planned works.
  4. We will do our best to minimise disruption and keep you updated on any progress.
  1. We will carry out a quality inspection to make sure everything has been completed to a high standard.
  2. Your Tenant Liaison Officer will go through an aftercare survey with you to make sure you are happy with the work that has been done.
  3. You will receive a feedback form via text to tell us how we did. This will only take a couple of minutes to complete.
  4. During this stage you should contact ForHousing if you need any more assistance with the planned works that have been completed in your home.

Your feedback matters

We’re always listening and learning so we can act on your feedback. We always want to improve how we deliver all planned works. If you have recently had works completed, please fill out our quick feedback form you receive via text. We really appreciate you taking the time to share your views as it allows us to continue to improve the service we provide for you.

Frequently asked questions

We complete a survey on your home which will let us know its age and condition and allows us to update our database to inform us on future schemes.

We will contact you directly by letter if your home is included in a planned works programme.

If you have concerns about any major repairs in your home, please complete the repairs form here.

If you are not happy with planned works going ahead in your home, please let us know as soon as possible and we will ask you to complete a refusal form.

We will always give you at least 4 weeks’ notice before work begins. Your tenant liaison officer will also explain what will happen and ask help to arrange any adjustments you might need.

We use approved contractors who meet our quality and safety standards. All staff will carry official ID badges which will be shown before entering your home. If you are ever unsure about someone coming to carry out the works, please get in touch with a member of the Customer Connect Hub on 0300 123 5522.

The length of time will depend on the type of work. The expected time will be confirmed to you by letter.

In most cases, you can stay in your home while works are carried out. If we believe the work may involve health and safety risks, we will always contact you to arrange other accommodation in advance.

Yes, there are a few things you may need to do to help the work run smoothly. Your Tenant Liaison Officer will explain exactly what’s needed, but this may include:

  • Clearing kitchen cupboards for kitchen replacements
  • Removing personal items from rooms being worked on
  • Moving small furniture or belongings to create space
  • Providing access to loft spaces if needed for electrical or insulation work
  • Keeping pets in a safe space during work hours

If you need help with preparing your home, or if you’re unable to move items yourself, please let your Tenant Liaison Officer know as soon as possible so we can support you.

Please contact your Tenant Liaison Officer as soon as possible if you can not be home and need to rearrange. We will do our best to reschedule to a time that works for you.

You will have a named Tenant Liaison Officer who will be your main point of contact throughout the duration of the works. Their details will be included in your letters, and they will contact you and arrange a pre-entry survey before the works start. If you need to contact someone after works have been completed, please reach out to our Customer Connect Hub on 0300 123 5522.

Please let us know straight away by contacting your Tenant Liaison Officer. We will arrange for an inspection and have this reviewed for you as soon as we can.

Yes, some planned works can be noisy at times, especially when contractors are removing old fixtures or installing new ones. We’ll always do our best to keep noise to a minimum and let you know when the loudest parts of the work are likely to happen. If you have any concerns about noise, please speak to your Tenant Liaison Officer.

Sometimes we may need to temporarily turn off your water, gas, or electricity to carry out the work safely. Any interruptions will be kept as short as possible, and your Tenant Liaison Officer will let you know in advance:

  • Why the supply needs to be switched off
  • How long it’s expected to last
  • When it will be turned back on

If you have health needs that rely on utilities, please make sure your Tenant Liaison Officer knows so we can plan around this.

This depends on the type of work being carried out. For example:

  • Kitchen replacements may mean your cooking space is limited for a short period.
  • Bathroom replacements may mean the bath or shower is unavailable for part of the day.
  • Boiler or heating upgrades may affect hot water temporarily.

We will always tell you in advance what facilities will be affected and for how long. We’ll also work with you to reduce inconvenience wherever possible.