We’re doing some essential work to our IT systems to help keep our online services running smoothly and securely.
Because of this, MyAccount+ and some of our online services will be temporarily unavailable from 6pm on Friday 2 October until Saturday afternoon (3 October).
What does this mean?
While we do these checks, you won’t be able to:
- Log in to MyAccount+
- View your account information online
- Report repairs through MyAccount+
- Access some other online services
Need to contact us?
If you need to get in touch while our online services are unavailable, please continue to use our usual contact methods.
For emergency repairs, please use our normal emergency reporting process.
Find more ways to get in touch on our Contact us page.
When will services be available again?
MyAccount+ and linked online services should be working as normal again on Saturday afternoon.
We’ll let you know if there are any changes to the plan as soon as possible.
If you have any questions, please get in touch with the Customer Connect Hub on: 0300 123 5522
Thank you for your patience and understanding while we carry out this important work.
