Tenant Voice strategy

Posted: 05/11/2020

In order to be the best landlord we can be, we need to involve, and work together with, communities to create services that are person-centred and inclusive.

Recently, we launched our Tenant Voice strategy, which was developed in partnership with tenants to strengthen our relationships, including how we listen to, learn from and act on all feedback.

So, what are we going to do?

  • Strong relationships are built on trust. We will always share how we operate and the standards of service you have a right to expect.
  • We will celebrate everyone’s contributions and will continue to champion the amazing work delivered by ForHousing tenants, recognising incredible community spirit and thriving neighbourhoods and how you all have a huge impact in making this happen
  • We’re committed to making sure that everyone is represented and we offer easy ways for you to have your say and feel heard. We want you to be involved in making decisions that affect your communities.
  • We’re passionate about improving lives and take all feedback seriously. We will always recognise your concerns and remedy every complaint as quickly and efficiently as possible.
  • We believe tenants should have a voice in the wider community. We’re dedicated to empowering and supporting those who want to have a say in Government policy and strategic networks outside of their neighbourhood.
  • We want to do the right things, in the right way. We know that you can hold us more accountable when you’re well informed. That’s why we work together to decide areas of monitoring and reporting so that we can have successful two-way conversations at all levels, including ForHousing’s Board.

We couldn’t have created this new strategy without working together and listening. Thank you to all who took part in the tenant voice steering board, tenant workshops, community conversations panels and the 1,615 individuals who took the time to complete our tenant voice survey.

We can’t wait to keep creating real change and making a difference in communities. Let’s go!

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