Look who’s here!

Posted: 12/10/2020

The countdown is over and we’re so excited to introduce you to Zippy, the new ForHousing chat bot.

Zippy will help to improve our services so you get exactly what you need, when you need it.

We’re always looking to improve, and this is a great way to help you further with your housing needs so we can offer you the right solutions, in the right way.

Zippy is a great alternative who is speedy at solving issues efficiently without the need to speak to an advisor in our contact centre. He’ll be available to help you 24hrs a day no matter the time.

We consulted with tenants, customers and colleagues on how Zippy should look, act, talk and even his name. It’s been a fun project that is going to make a huge difference to ForHousing’s customer service.

Our friendly team are always on hand to assist you during opening hours – but if you’ve got a question about ASB late at night, why not drop Zippy a line? Got a rent enquiry? Grab a brew and have a natter with Zippy.

Zippy is ready, waiting and here to help.

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