It's Get Online Week 2020!
It’s Get Online Week 2020! This week is all about celebrating how we can get connected. This year has seen a huge shift in the way we get online. From family quizzes to online shopping, there are plenty of different things to do online. Here are some of the ways ForHousing is getting online to be the best landlord we can be and make more things possible for more people.
What we’ve achieved together so far
In April, the Neighbourhoods team completed over 200 block inspections to ensure that tenants were safe in their homes. Meanwhile, the IT team worked quickly to develop a clever app which meant that the Neighbourhood Officers were able to complete their inspections on their mobile phones rather than printing and scanning paper forms. The app made a huge difference in helping the team deliver their service quickly and keeping tenants safety our first priority.
Over the summer, Community Development worked hard to continue providing their annual Playstreets events online across Salford, Knowsley and Oldham – with Cheshire West and Chester tenants being able to join in for the first time!
Jenny, a tenant from Fitton Hill, said: ’The kids enjoyed everything, they loved taking part in it. Having a virtual Play Streets gave us all something to take part in, it took away the focus of the pandemic and let us enjoy something normal without the children having to worry.”
Last week we launched Zippy, ForHousing’s new Chatbot. Zippy is a great alternative to speaking to an advisor in the contact centre. They are speedy at solving issues efficiently without the need to speak to a member of staff and they’ll be available to help with enquiries 24 hours a day, 7 days a week.
We’re also very happy to share that this week, tenants will be able to book appointments using our new booking system. This means we’ll be able to help more people whilst still supporting those who need it the most. Tenants will be able to choose an appointment by area and department, either on the phone or by video call.
Keep up to date with the way we are celebrating Get Online Week 2020 and click here to find out more information on how we can support you in getting online!