As we work to advance an inclusive environment for customers, where everyone has access to the same opportunities, we consider customers’ needs and where needed make a reasonable adjustment to our service.
This is the right thing to do and is part of us delivering excellent customers services to you.
By knowing who customers are and using the data and insight available we can offer a more inclusive service to benefit the needs of the individual or family.
We recently helped a mum from Round Hey who told us that her five-year old son had sensory processing needs. This meant he struggled with extreme behaviours when distressed.
The walls in her home were textured, which meant the child would sometimes hurt himself if he bumped against them during one of these episodes.
Once we knew about the family’s circumstances, our team was able to visit their home and carry out repairs, so the walls had a smooth surface.
This was a small change but has made a big difference to the family and the safety of their son.
By updating our systems with information collected through data gathering exercises such as our current ‘Getting to know you’ campaign we’re able to make changes to services and homes to make sure your homes are safe and well maintained.
We are currently contacting tenants by phone to ask some questions which will help us to collect update information. A colleague from our Customer Connect Hub will guide you through the questions. You can find out more about this here.
