Living in a high-rise

What we are doing to keep you safe

Your safety is our top priority, that’s why we make sure to complete out all the relevant safety checks on high-rise blocks. This includes keeping records up to date and monitoring all files on a regular basis. ForHousing aim to complete any works as soon as possible, and have high performance targets that we work towards.

If you would like to book a Building Safety Liaison Officer visit click here. 

Preventing common fires in your home

We always look to prevent fires in high-rise properties by encouraging residents to avoid common sources of fires, such as chip pans and faulty electrical fires. However, high rise blocks have been built and assessed with fire safety in mind, so that if there is a fire, it is unlikely to spread to any other flats or common areas. You must ensure that you are familiar with the Fire Safety Notices within your building. Part of fire safety is preventing fires through appliances in your home, from electric blankets to candles. There are lots of steps you can take to prevent fire spreading:

1. plugs and appliances – always check that you use the correctly rated plug fuse to prevent appliances from overheating
2. Plugs and appliances –  check for signs of dangerous or loose wiring such as scorch marks, hot plugs and sockets, fuses that blow or circuit breakers that trip for no obvious reason
3. Candles – make sure candles are secured in a proper holder and away from materials that may catch fire like curtains

Please call us on 0300 123 5522 to arrange a check of your gas and electrical appliances following a fire in your building or home.

What are we doing to keep the stair lifts serviced and maintained?

We ensure they are as safe and reliable as possible by:

1. Servicing the lifts every six months by a qualified technician. This will help to identify and fix any potential problems that could have resulted in a breakdown.
2. Repairing if needed by a qualified technician.
3. Independently inspecting the lifts every six months to ensure they are working as designed and are safe for continued use.

It’s important to us that we hear your thoughts and act on your feedback. If you need to speak to us about your high-rise home then the best person to speak to is your Safe Homes Liaison Officer. They can help support you to stay comfortable and safe in your home.

Communal areas

If your building has shared spaces, we will keep all communal areas and equipment provided by us in reasonable repair and fit for use including:

• Common entrances, halls and passageways
• Stairways and lifts
• Lighting and security systems
• Rubbish chutes and bin stores

Building safety notice boards

You can check out the notice board at the bottom of your high-rise block, which has all the safety information you’ll need. You’ll also be able to see the contact details for your building safety officer, and the details of all the safety checks we follow to keep you safe. We’ll also use the notice board to keep you up to date on any major works that are due to take place in your block.

Checks that we complete in your community:

• Daily block inspection
• Lift call buttons weekly
• Weekly sprinkler alarm checks (Stockbridge Village only)
• Weekly fire alarm tests (Salford only)
• Monthly fire extinguisher checks
• Monthly fire door inspection
• Monthly emergency light check
• Monthly fire stopping checks
• Monthly sprinkler pressure tests

Please contact us if you have any questions and we will be happy to help.

Fire safety in your home

Please visit our fire safety page to find out more.

Keeping communal areas free of hazards

This is to help reduce fire risk and the blocking of escape routes. Part of this includes keeping corridors, stairwells, and stairs free of rubbish or belongings.

No doors in common areas, including exits, should be wedged or held open, as these are designed to limit smoke and the spread of fire.

Wedging doors open, including exits, is a common cause of damage to the hinges and frames, which can stop them from being closed properly or causing them to become stuck when needed most.

Keeping your health record up to date

Your well-being is our priority. Keeping your health records up to date ensures you get the right care when you need it. Whether it’s for emergency situations, ongoing medical needs, or accessibility accommodations in your home, having updated health information can make a big difference.

Why It’s Important:

• Helps emergency responders assist you more effectively.
• Supports any special housing needs related to health conditions.
• Ensures quick access to medical support when required.

We’re here to support you in every step of the way, of you’d like help updating your file or understanding your online records, reach out to your local GP or please contact us and let’s work together to keep you as healthy and well informed as possible.