Service Desk Team Leader
- Date Posted
- Application Closing Date
- 30/09/2021 23:59
- 36 per week
- £45,000.00 per annum
ForHousing is a social purpose business that positively impacts communities by reinvesting profits to help build vibrant and safe communities. We know that together we achieve more, so we work with a range of like-minded partners to deliver positive change in communities and to improve lives.
We now have an opportunity available for a Service Desk Team Leader to join us to take responsibility for team members, their training and development and the day to day running of an ITIL service desk function.
Resolving incidents and requests within SLAs and prioritising work streams, you will manage escalations and reduce the overall incident and request count as well as building an exceptional relationship with the business. Keeping up to date with advancements in technology and continuously reviewing services and enhancing where appropriate, you must manage the desktop computing environment to ensure that laptops, PCs and other devices are built and maintained to high standards of performance and security.
With proven team management skills and experience of producing service improvement plans and delivering projects to a high standard, you will ideally have experience of transforming ICT service delivery through continuous service improvement, always asking how we can improve what we do and how we do it. High-levels of ICT literacy are expected, along with a deep understanding of how ITIL can be used as force for good.
As well as a generous holiday entitlement, we offer a range of benefits for a rewarding career including a pension scheme and staff discount club membership. We’ll also make sure you get the training and benefits you deserve.
ForHousing is an equal opportunities employer and welcomes applications from all sections of the community.
Closing date: 30th September 2021