Job Detail

Customer Service Advisor

Date Posted
10/09/2021
Application Closing Date
09/10/2021 23:59
Hours
36 per week
Salary
£19,698.24 per annum
Location
Eccles/Agile

ForHousing is a social purpose business that positively impacts communities by reinvesting profits, building vibrant and safe communities. We know that together we achieve more so we work with a range of like-minded partners to deliver positive change in communities and improve lives.

We currently have opportunities available for a Customer Service Advisor to join us to deal with all incoming and follow up contact from customers who have an enquiry or a service request; promoting a customer first culture whilst ensuring that service levels and standards are maintained.

Within the roles, you will be expected to liaise with customers directly through a variety of contact methods including Phone, Email, Web-Chat and Facebook, acting as the first point of contact on a day to day basis and ensuring that all enquiries are resolved to a satisfactory outcome as efficiently and effectively as possible.

You must also input, collate and record customer information accurately using a variety of IT systems and ensure that all KPI/SLA targets are actively worked towards and achieved in a positive manner.

With a good standard of education and experience in a customer service environment, you will have a background in the operation of computerised data base systems and strong IT skills in the use of Microsoft office software (specifically Outlook, Word). Any experience in a call/service centre environment and / or social housing would be beneficial but is not essential.

As well as a generous holiday entitlement, we offer a range of benefits for a rewarding career including a pension scheme and staff discount club membership. We’ll also make sure you get the training and benefits you deserve.

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ForHousing is an equal opportunities employer and welcomes applications from all sections of the community. We particularly welcome applications from the Armed Forces community.

Closing date for applications: 9th October 2021

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