Business System Analyst
- Date Posted
- Application Closing Date
- 20/06/2021 23:59
- 36 per week
- £35,000.00 per annum
ForHousing is a forward-thinking social organisation that positively impacts communities. We're also proud to create opportunities that make things happen - for people, families, homes and communities.
We're a busy team with lots to do. We can only achieve this if we've got the right resources, so we look for people and partners with as much enthusiasm and passion as we have for making things happen.
We are now looking to recruit a Business Systems Analyst to be responsible for providing support, maintenance and development of all our ForHousing business systems, including the housing and document management systems (QL, Documotive4), repairs systems (QL, Keyfax) and the finance and HR Systems (Open Accounts, Documotive, P2P and iTrent.
You will be accountable for key QL system modules to include CRM Repairs, Rents and Arrears, Case Managements, Voids Management and Waiting Lists, liaising with external and third-party suppliers, resolving all incidents and issues in accordance with the Groups SLAs and escalating any that cannot be resolved, ultimately managing to successful completion.
This role demands proven communication, analytical and problem-solving skills to help identify, communicate and resolve issues.
Educated to GCSE or equivalent in Maths and English, you will be proficient in T-SQL and ideally hold a ITIL v2 or v3, however this is not an essential requirement. You will have experience of configuring and working with a range of business systems, analysis documentation coupled with liaising with supplies and consultants in order to implement systems or changes to agreed specifications. With excellent face to face and telephone communication skills, you will have established fault finding and trouble shooting skills, with in depth knowledge of industry standard Microsoft Products.
You will require to hold a current valid driving licence and will occasionally be required to work outside of our normal office hours.
As well as a competitive salary and a generous holiday entitlement, we offer a range of benefits for a rewarding career including a health cash plan, pension scheme, childcare vouchers and staff discount club membership. We’ll also make sure you get the training and benefits you deserve.
ForHousing is an equal opportunities employer and welcomes applications from all sections of the community.
Closing date for applications: 20th June 2021 (We reserve the right to close the application early if sufficient applications are received)