Tenancy Support and Sustainment Officer

Date Posted 08/02/2024

Application Closing Date 07/03/2024 00:00

Hours 36

Salary £35,259.00 per annum, 12 month contract

Location Eccles

ForHousing is an organisation with a social purpose – we create a positive impact by reinvesting profits to help build vibrant and safe communities. We know that together we achieve more, so we work with a range of like-minded partners to deliver positive change in communities and to improve lives.


As part of our Neighbourhoods team, you’ll be responsible for delivering an effective, high-quality tenancy support and sustainment service for tenants with complex needs. You’ll provide and coordinate person-centred support, assistance and information to our tenants.


Why ForHousing?


  • STAR – through our partnership with STAR you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products
  • Smartech – purchase technology or white goods and spread the cost
  • Wellbeing centre – gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more
  • Cycle to work scheme – save up to 40% on bikes and equipment
  • Employee Assistance Programme – access to a 24/7 counselling and support helpline

What you’ll be doing:


  • Managing a caseload of tenants with complex needs including mental health needs, substance misuse and ex-offenders, who are at risk of losing their tenancy
  • Prioritising and targeting resources using a risk-based approach
  • Developing wellbeing support plans with tenants to identify strengths and needs
  • Working with relevant external agencies
  • Maintaining up-to-date knowledge of safeguarding legislation and best practice


What we’re looking for:


  • Great communications skills
  • A housing, health or counselling-related qualification would be ideal (but isn’t essential)
  • Experience working with vulnerable tenants
  • A good understanding of safeguarding responsibilities

ForHousing is an equal opportunities employer and welcomes applications from all sections of the community. We especially welcome applicants from the Armed Forces community.


If you need any adjustments to be made to our recruitment process, please get in touch with the team on recruitment@forhousing.co.uk


Please note we reserve the right to close this advert early, depending on application volumes.