Income Officer

Date Posted 11/07/2022

Application Closing Date 08/08/2022 23:59

Hours 36 per week

Salary £26517.96 per annum

Location Agile


ForHousing is a social purpose business that positively impacts communities by reinvesting profits, building vibrant and safe communities. We know that together we achieve more so we work with a range of like-minded partners to deliver positive change in communities and improve lives.


We currently have opportunities available for an Income Officer to join us, to deliver high quality income maximisation services’ to tenants, including taking recovery action, negotiating repayments and offering advice and assistance.


Liaising with the Housing Benefit Department and Department of Work and Pensions, you will make effective use of all information that is available to reduce debt and ensure that tenants are supported to repay debt by negotiating payments in full or by agreements to pay in instalments that are affordable, sustainable and reasonable.


Making appropriate referrals to specialist welfare rights and debt advice agencies where appropriate, training will be provided to increase knowledge relating to the preparation, service of legal notices and the legal compliancy processes.


With experience of working within a similar role in a customer focussed environment and an understanding of current social housing issues including welfare reform, candidates must have a good standard of education (GCSE or equivalent in Maths and English) and excellent communication and numeracy skills.


You will receive a competitive remuneration and generous benefits package, with the opportunity to choose additional flexible benefits including additional holiday and levels of healthcare. The roles are agile which means you have choice over where you work, whether that be in one of our collaboration spaces, in the community, a coffee shop or at home. This flexibility gives you the space to focus on balancing your work, your wellbeing and home life, as well as having a positive impact on the environment by travelling less. We welcome discussions about a wide range of flexible working opportunities which benefit you and ForHousing.




We value diversity of thought and believe this comes from diversity of backgrounds. We welcome applicants from across the spectrum of all: race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We also welcome applicants from the Armed Forces community.


Please note that previous applicants need not apply.


Closing date: 8th August 2022 (please note we reserve the right to close this advert early dependant on the volume of applicants)