Income Officer

Date Posted 06/06/2024

Application Closing Date 20/06/2024 23:59

Hours 36 per week. Contract until 31/03/2025

Salary £37525.40

Location Salford

Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.


As part of our Income Maximisation team, you’ll deliver a high-quality income maximisation service to tenants. You’ll take recovery action, represent at court, negotiate repayments, and offer advice and assistance.


Why ForHousing?


  • Hybrid working – most of your time can be spent working at home, or you’re free to spend more time in the office if you prefer
  • Agile working – we are outcome driven, so we empower you to do your best work, in the way that works best for you
  • MyPerks – through our all-in-one employee platform (STAR) you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products
  • SmarTech – purchase technology or white goods and spread the cost
  • Wellbeing centre, through STAR access – gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more
  • Cycle to work scheme – save up to 40% on bikes and equipment
  • Employee Assistance Programme – access to a 24/7 counselling and support helpline, as well as wellbeing and financial cover


What you’ll be doing:

  • Providing tenant-focussed rent and other debt collection services.
  • Managing a caseload of accounts, working with tenants to maximise their income and manage their budgets effectively.
  • Carrying out visits to tenants’ homes.
  • Liaising with third parties including the housing benefits department and DWP.
  • Supporting tenants to repay debts, negotiating payment in full or in affordable and reasonable instalments.
  • Referring tenants to relevant external agencies such as welfare rights and debt advice organisations.
  • Collaborating with Sheltered Housing Scheme Wardens regarding payment of debts.


What we’re looking for:

  • Excellent customer service and communications skills.
  • Knowledge of housing legislation and rent recovery procedures.


ForHousing is an equal opportunities employer and welcomes applications from all sections of the community. We especially welcome applicants from the Armed Forces community.


If you need any adjustments to be made to our recruitment process, please get in touch with the team on


Please note we reserve the right to close this vacancy early, depending on application volumes.