Date Posted 25/07/2024
Application Closing Date 21/08/2024 23:59
Hours 36 per week
Salary £27,143.55 per annum
Location Knowsley
Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.
As part of our Income Maximisation team, you’ll take recovery action, negotiate repayments, and offer advice and assistance to tenants.
Why ForHousing?
- Best companies 2-star employer – our colleagues rated us an “Outstanding Place to Work”.
- Hybrid working – most of your time can be spent working at home, or you’re free to spend more time in the office if you prefer.
- Agile working – we are outcome driven, so we empower you to do your best work, in the way that works best for you.
- STAR – through our partnership with STAR you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products.
- Smartech – purchase technology or white goods and spread the cost.
- Wellbeing centre – gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more.
- Cycle to work scheme – save up to 40% on bikes and equipment.
- Employee Assistance Programme – access to a 24/7 counselling and support helpline.
What you’ll be doing:
- Providing a customer focussed rent and debt collection service.
- Collaborating with external stakeholders including the DWP and housing benefit department, to reduce debt.
- Working with Income Officers to support customers with repaying debt.
- Providing administrative support within the team.
What we’re looking for:
You don’t need specific previous experience to be great in this role, what’s more important is having the right attitude. The kind of skills we look for are:
- Excellent customer service skills.
- Great communications, both verbal and written.
- Ability to work in both Salford and Knowsley locations, travelling between them as required.
ForHousing is an equal opportunities employer and welcomes applications from all sections of the community. We especially welcome applicants from the Armed Forces community.
If you need any adjustments to be made to our recruitment process, please get in touch with the team on recruitment@forhousing.co.uk
Please note we reserve the right to close this advert early, depending on application volumes.
