Date Posted 13/04/2026
Application Closing Date 23/04/2026 14:29
Hours 36 per week
Salary £36,404 per annum
Location Salford
This role is known internally as “Customer Connect Hub Team Leader.”
Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.
As part of our Customer Service Team (Connect Hub), you’ll provide leadership and guidance to a team of up to 12 Customer Connect Officers, to deliver outstanding customer service with a focus on ownership and first-time resolutions.
Why ForHousing?
- Best companies 2-star employer – our colleagues rated us an “Outstanding Place to Work”
- STAR – through our partnership with STAR you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products
- Smartech – purchase technology or white goods and spread the cost
- Wellbeing centre – gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more
- Cycle to work scheme – save up to 40% on bikes and equipment
- Employee Assistance Programme – access to a 24/7 counselling and support helpline
What you’ll be doing:
- Ensuring effective service delivery by meeting targets for speed, efficiency, and quality.
- All aspects of proactively leading and managing your team.
- Setting clear expectations and ensuring colleagues are supported to be effective in their roles.
- Creating accurate reports and implementing data-led service improvement.
- Working with other team leaders and managers to ensure service consistency.
- Being a point of escalation for any necessary contact.
What we’re looking for:
- Experience in a similar role.
- Excellent communications and customer service skills.
- Team Leadership experience would be ideal.
ForHousing is an equal opportunities employer and welcomes applications from all sections of the community.
If you need any adjustments to be made to our recruitment process, please get in touch with the team on recruitment@forhousing.co.uk
This role is fully office-based in our Salford head office.
Please note we reserve the right to close this vacancy early, depending on application volumes.
