Customer Service Advisor x 2

Date Posted 29/06/2022

Application Closing Date 27/07/2022 23:59

Hours 36

Salary £20698.24

Location Eccles/Agile

ForHousing is a social purpose business that positively impacts communities by reinvesting profits, building vibrant and safe communities. We know that together we achieve more so we work with a range of like-minded partners to deliver positive change in communities and improve lives.


We currently have opportunities available for a Customer Service Advisor to join us to deal with all incoming and follow up contact from customers who have an enquiry or a service request; promoting a customer first culture whilst ensuring that service levels and standards are maintained.


Within the roles, you will be expected to liaise with customers directly through a variety of contact methods including Phone, Email, Web-Chat and Facebook, acting as the first point of contact on a day to day basis and ensuring that all enquiries are resolved to a satisfactory outcome as efficiently and effectively as possible.


You must also input, collate and record customer information accurately using a variety of IT systems and ensure that all KPI/SLA targets are actively worked towards and achieved in a positive manner.


With a good standard of education and experience in a customer service environment, you will have a background in the operation of computerised data base systems and strong IT skills in the use of Microsoft office software (specifically Outlook, Word).  Any experience in a call/service centre environment and / or social housing would be beneficial but is not essential.


You will receive a competitive remuneration and generous benefits package, with the opportunity to choose additional flexible benefits including additional holiday and levels of healthcare. The roles are agile which means you have choice over where you work, whether that be in one of our collaboration spaces, in the community, a coffee shop or at home. This flexibility gives you the space to focus on balancing your work, your wellbeing and home life, as well as having a positive impact on the environment by travelling less. We welcome discussions about a wide range of flexible working opportunities which benefit you and ForHousing.




We value diversity of thought and believe this comes from diversity of backgrounds. We welcome applicants from across the spectrum of all: race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We also welcome applicants from the Armed Forces community.