Date Posted 13/06/2022
Application Closing Date 11/07/2022 23:59
Hours 36 hours per week
Salary £20,698.24 per annum
Location Eccles/Agile
ForHousing is a social purpose business that positively impacts communities by reinvesting profits, and building vibrant and safe communities. We know that together we achieve more so we work with a range of like-minded partners to deliver positive change in communities and improve lives.
We currently have opportunities available for a Customer Service Advisor to join us to deal with all incoming and follow-up contact from customers who have an enquiry or a service request; promoting a customer-first culture whilst ensuring that service levels and standards are maintained.
Within the roles, you will be expected to liaise with customers directly through a variety of contact methods including Phone, Email, Web-Chat and Facebook, acting as the first point of contact on a day-to-day basis and ensuring that all enquiries are resolved to a satisfactory outcome as efficiently and effectively as possible.
You must also input, collate and record customer information accurately using a variety of IT systems and ensure that all KPI/SLA targets are actively worked towards and achieved in a positive manner.
With a good standard of education and experience in a customer service environment, you will have a background in the operation of computerised data base systems and strong IT skills in the use of Microsoft office software (specifically Outlook, Word). Any experience in a call/service centre environment and / or social housing would be beneficial but is not essential.
As well as a generous holiday entitlement, we offer a range of benefits for a rewarding career including a pension scheme and staff discount club membership. We’ll also make sure you get the training and benefits you deserve.
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ForHousing is an equal opportunities employer and welcomes applications from all sections of the community. We particularly welcome applications from the Armed Forces community.
Closing date : 11th July 2022 (We reserve the right to close the vacancy early if sufficient applicants are received)
