Customer Service Advisor (12 month FTC)
Date Posted 13/06/2022
Application Closing Date 11/07/2022 23:59
Hours 36 hours per week
Salary £20,698.24 per annum
ForHousing is a social purpose business that positively impacts communities by reinvesting profits, and building vibrant and safe communities. We know that together we achieve more so we work with a range of like-minded partners to deliver positive change in communities and improve lives.
We currently have opportunities available for a Customer Service Advisor to join us to deal with all incoming and follow-up contact from customers who have an enquiry or a service request; promoting a customer-first culture whilst ensuring that service levels and standards are maintained.
Within the roles, you will be expected to liaise with customers directly through a variety of contact methods including Phone, Email, Web-Chat and Facebook, acting as the first point of contact on a day-to-day basis and ensuring that all enquiries are resolved to a satisfactory outcome as efficiently and effectively as possible.
You must also input, collate and record customer information accurately using a variety of IT systems and ensure that all KPI/SLA targets are actively worked towards and achieved in a positive manner.
With a good standard of education and experience in a customer service environment, you will have a background in the operation of computerised data base systems and strong IT skills in the use of Microsoft office software (specifically Outlook, Word). Any experience in a call/service centre environment and / or social housing would be beneficial but is not essential.
As well as a generous holiday entitlement, we offer a range of benefits for a rewarding career including a pension scheme and staff discount club membership. We’ll also make sure you get the training and benefits you deserve.
ForHousing is an equal opportunities employer and welcomes applications from all sections of the community. We particularly welcome applications from the Armed Forces community.
Closing date : 11th July 2022 (We reserve the right to close the vacancy early if sufficient applicants are received)