Date Posted 27/11/2024
Application Closing Date 04/12/2024 23:59
Hours 36 per week. Contract until 31/03/2025
Salary £32,702.25 per annum pro rata
Location Salford
Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.
As part of our Complaints team, you’ll resolve customer complaints, ensuring a great customer experience.
Why ForHousing?
- Best companies 2-star employer – our colleagues rated us an “Outstanding Place to Work”.
- Hybrid working – 2 days per week from home following the completion of training.
- Agile working – we are outcome driven, so we empower you to do your best work, in the way that works best for you.
- STAR – through our partnership with STAR you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products.
- Smartech – purchase technology or white goods and spread the cost.
- Wellbeing centre – gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more
- Cycle to work scheme – save up to 40% on bikes and equipment.
- Employee Assistance Programme – access to a 24/7 counselling and support helpline.
What you’ll be doing:
- Acting as first point of contact in the complaints process.
- Communicating with customers throughout the complaints process.
- Responding to complaints at stage 1 of the complaints process.
- Making sure promises are fulfilled within agreed timescales.
What we’re looking for:
We’re looking for someone who is immediately available, with these skills:
- Excellent customer service skills.
- Complaint handling experience.
- Great communications, both verbal and written.
- Experience within social housing would be ideal.
ForHousing is an equal opportunities employer and welcomes applications from all sections of the community. We especially welcome applicants from the Armed Forces community.
If you need any adjustments to be made to our recruitment process, please get in touch with the team on recruitment@forhousing.co.uk
Please note we reserve the right to close this advert early, depending on application volumes.
#hp
