Coming soon… improved security on MyAccount+

We will be improving security on MyAccount+ by adding two factor authentication to the app and web portal.

Two-factor authentication is an extra layer of security for your online account. It works by requiring two things:

1. Your usual log in details
2. Entering an email address so you can be sent a one-time passcode that you can enter into the app/web portal

This will help us to verify it’s you and offer ever more protection for your online information.

The new feature will be available over the coming weeks.

If you’re an existing user, you don’t need to do anything. You will be asked to log in again when the new feature is live.

If you don’t have MyAccount+, you will need to set up an account. You will need:

1. Your details including an email address that you currently use.
2. Your tenancy reference number, that can be found on a letter you have received from us. You can also get in touch using Live Chat in the right hand corner of the website and we can provide this for you.

You will need to download the app on the App Store or Google Play or you access it on your computer by clicking here.