Universal Credit

Important changes to Universal Credit

The following information applies to people of working age only.

From 17th December 2017 any new Universal Credit (UC) claimants living in Ellesmere Port and Neston will go onto the ”Full Digital Service”. This means the whole UC claim will be managed online through one single online account. Claimants will login using a username and password to make a claim, view payment details, search for a job and report any changes in circumstances.

If you already receive UC the Department for Work and Pensions will contact you from December 2017 onwards and you will transfer onto the “Full Digital Service” within 3 months.

The really important bit:

With Universal Credit, your housing payment is paid to you, not ForHousing. This means you are responsible for paying your rent.

This may be a big change; setting up a direct debit is easy and takes the hassle out of paying your rent, it can also help with budgeting.

From December 2017, to make a UC claim you will need:

  • Internet Access
  • An email address
  • A bank account (to receive payments)
  • Your national insurance number
  • Proof of identity - something with a photo, like a passport or driving licence
  • A recent rent statement
  • Proof of identity - something with a photo, like a passport or driving licence
  • A recent rent statement

We’re here to help and support you – if you make a claim please contact us, to discuss how this affects your rent account

Be prepared – you will need to access the internet and basic computer skills.

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