Universal Credit

Important changes to Universal Credit

The following information applies to people of working age only. If you are pension age, Universal Credit does not apply to you

From 13th December 2017 any new Universal Credit (UC) tenants living in Ellesmere Port and Neston will go onto the ”Full Digital Service”. This means the whole UC claim will be managed online through one single online account. Tenants will login using a username and password to make a claim, view payment details, search for a job and report any changes in circumstances.

The really important bit:

With Universal Credit, you can no longer claim Housing Benefit and your housing payment is paid to you, not ForHousing. This means you are responsible for paying your rent.

This may be a big change; setting up a direct debit is easy and takes the hassle out of paying your rent, it can also help with budgeting.

If you have now claimed Universal Credit, you will be eligible for an advance payment to ensure that your rent and other bills can be paid, if you are unsure whether you need an advance or would like to discuss this, please contact our Income Team.

To make a UC claim you will need:

  • Internet Access
  • An email address
  • A bank account (to receive payments)
  • A valid mobile phone number
  • Your national insurance number
  • Proof of identity - something with a photo, like a passport or driving licence
  • A recent rent statement
  • Proof of identity - something with a photo, like a passport or driving licence

Welfare Reform such as the “Benefit Cap” and “Bedroom Tax” can affect your Universal Credit payment.

Paying your rent must be your priority and should you claim Universal Credit, please contact our income team to discuss how this affects your rent account and discuss how we can support you. ForHousing can support you in a variety of ways. Please link the money matters and welfare reform pages here. In certain circumstances, your Housing payment can be made with ForHousing along with a payment towards your arrears.

If you are struggling to pay your rent or if you need any money advice then get in touch today. Our Income Team are on hand if you have any questions or feel you would need some support setting up an e-mail, accessing the internet or setting up a bank account. Contact us

Be prepared – you will need to access the internet and basic computer skills.