Our live chat is a quick and easy way to get the support you need without talking to us over the phone. Whether you’ve got a question about your home, or just want some guidance, our friendly team is on hand to help.
The live chat is available Monday to Friday, 8:00 am – 6:30 pm, when you’ll be connected to an advisor who can respond in real time.
To access the live chat, simply head to our website and look for the small chat icon, shown as a speech bubble, in the bottom right hand corner of the screen. Click this icon to open the chat window and get started.
When the live chat opens, you’ll first see the option to launch MyAccount+. This is the easiest way to manage things yourself including checking your rent account and tracking repairs, as well as accessing services any time.
Your query can be resolved through MyAccount+, selecting this option can save you time and get you the information you need straight away.
If you don’t want to use MyAccount+, simply continue in the chat by following the on‑screen questions. You’ll be asked to choose your local area and select the option that best fits your enquiry.
Next, choose the option that best matches what you’re getting in touch about. You can select from areas such as repairs, rent and service charges, finding a home, changes to your tenancy, or something to report in your area.
Once you click the most relevant option, the live chat will guide you through the next steps or connect you with the right team to help resolve your query.
The live chat provides a simple and convenient way to get support directly through the website, allowing you to quickly choose the option that best matches your enquiry.
If you still want to get in touch by phone, you can call our Customer Connect Hub on 0300 123 5522.
