We can always do better. We would love to work with you to listen to your opinions and feelings to make positive changes based on your feedback. To find out how you can get involved, scroll down to find out more about our groups. If you’d like to express your interest to get involved, please click the button below. If you are a tenant that lives in Cheshire West & Chester, click here to see how you can get involved.
There are different ways to get involved:
Scrutiny
Our new Scrutiny model will give you the opportunity to be the voice of your community, make positive changes to our services and have your voice heard. Through our new Scrutiny process, you will be able to review what we do and why we do it, influencing what happens to your home and community, and putting you at the heart of our decision making.
Click here to find out moreComplaints Panel
You will be supporting us to make sure that we are learning from our complaints and improving services as a result. You will work closely with our Customer Committee and ForHousing colleagues to identify issues and hold us to account.
Community Voice
These locally based groups take place every three months in Fitton Hill, Salford and Stockbridge Village. If you become a member, you will be able to let us know the key things that are important to tenants in your neighbourhoods, hold us to account for how we deliver our services, working with Scrutiny and make important decisions about funding applications to our Community Fund.
Community Voice is open to all because we truly want to hear from everyone who lives in your area about how we can help make your community a better place to live and thrive – whether you’re a ForHousing tenant or not, you can work with us to make a difference.
Customer & Tenant Inspectors
We know we can always do better – that’s why we love to work alongside you and your community to understand where we could improve. Inspectors play a key role in ensuring that our Customer Service Standards are met throughout the year.
This is done through a range of inspections such as mystery shopping through the service centre, inspections of caretaking and cleaning within high-rise and low-rise flats, and inspections of grounds maintenance within the estates.
If this sounds like something you’d be interested in trying, then reach out to us at communities@forhousing.co.uk.
Customer Committee
The Customer Committee is made up of ten ForHousing tenants and community members that were selected from a group of over 140 people.
The committee members work together with the ForHousing board to co-create services that matter to you and your community.
By using their experience and knowledge of local issues, the Customer Committee help us make positive changes within your community.
If you’d like to find out about upcoming opportunities to get involved in the Customer Committee, please email communities@forhousing.co.uk.
Meet the Customer Commitee
We understand that not everybody has the time to join a specific group, but we always want to hear from you about how we’re doing. We have opportunities through the year for you to feedback. This could be a focus group and/or survey as well as developing new more formal opportunities for you to get involved. If you are interested in these roles please fill in the short form below.
If you have any questions, then please contact Jacqui Holmes, Customer Scrutiny Partner by emailing getinvolved@forhousing.co.uk