We need your help – Get involved and work with us

We would love to work with you to listen to your opinions and feelings about our services to make positive changes based on your feedback. We always want to do better and with your help, we can put tenants, just like you, at the heart of our decision making.

Here’s how you can get involved, what you’ll be doing and what you can get in return for helping to positively impact the lives of yourself and other social housing tenants.

Community Voice

These locally based groups take place every three months in Fitton Hill, Salford and Stockbridge Village. If you become a member, you will be able to let us know the key things that are important to you and other tenants in your neighbourhoods, hold us to account for how we deliver our services, work with partners on local issues and make important decisions about funding applications for your community. 

Complaints and Feedback Panel

You will be supporting us to make sure that we are learning from the complaints we receive and improving services as a result. You will work closely with our Customer Committee and ForHousing colleagues to identify issues and make sure we’re delivering what we promise. 

 

 

Complaints and Feedback Panel

You will play a key role in making sure our Customer Service Standards are met throughout the year. This is done by reviews you will do such as mystery shopping through the Customer Connect Hub, inspections of caretaking and cleaning within high-rise and low-rise flats, and inspections of grounds maintenance within neighbourhoods. 

Inspections or reviews usually last one – two hours and you will be given a form to complete about your experience. 

What will you get in return? 

  • You will be a voice for your community, and get satisfaction from seeing the positive changes from your feedback 
  • Personal and professional development opportunities 
  • Your transport to meetings will be paid for   
  • We also give vouchers of up to £50 per year to say thank you 
  • A paid for annual Christmas party to celebrate the important contributions you have made throughout the year 

Scrutiny Partner or Core Group Member

By joining our Scrutiny Team, you will look in detail at the services we deliver, what we do and why we do it and make recommendations to improve. 

If you would like to see some of the amazing work that has been done by working with tenants, just like you, click on the links below: 

Register your interest










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