Gas services

We are required by law to make sure that all gas appliances, pipework and flues are safe and well maintained. This protects you and your neighbours, and also helps to save you money in the long term on your energy bills.

Servicing and safety checks

Once a year, the gas servicing team (we work in partnership with Liberty Group) will visit you to service your heating system and make sure it’s safe. The service only takes about 45 minutes. We will check all gas appliances, pipework and flues, as well as test smoke detectors and carbon monoxide alarms. We will send you a gas service appointment.

We hope the appointment date we send is convenient for you. If you would like to request a morning or afternoon slot for the date you are sent, or you need to arrange an alternative date please contact us on 0300 123 55 22, or email us using the form below.

You will be entered into a £150 quarterly prize draw if you “let us in” on the first appointment. You will still be entered into the prize draw even if you rearrange your appointment, as long as you let us know in advance.

If you do not let us in to your home to carry out a gas safety check, you are putting yourself and your neighbours at risk. You may also face legal action and incur the administrative costs incurred in trying to gain access. See the useful links on this page for tips and advice about being gas safe.

General enquiries form

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