Gas safety tips

Follow these simple tips and stay gas safe in your home:

Check for warning signs

A ‘lazy’ yellow flame instead of a crisp blue one may mean your appliance is not working correctly. Also, look for black marks on or around your appliance and too much condensation in the room.

If you smell gas

  • Turn off your gas supply at the mains
  • Switch off all appliances
  • Open doors and windows
  • Go outside and call National Grid Emergency on 0800 111 999

Stay gas safe

  • Never try to fix your gas appliance yourself
  • Make sure you know where your gas meter is and how to turn off the supply
  • Don’t block flues, chimneys or vents and never cover a gas appliance
  • Don’t install your own gas appliances without first informing your landlord

Know the signs

Safe and well-maintained gas appliances should not produce carbon monoxide, but it’s best to know the signs – headaches, dizziness, breathlessness, nausea and collapse. If you experience any of these symptoms, leave the house and contact us. If we smell gas or are concerned for your safety, we reserve the right to force entry into your home to take emergency action to protect you and your neighbours.