Moving home is a big step, and we’re here to make the process as simple and supportive as possible.
Whether you’re moving somewhere new, acting on someone’s behalf, or ending a tenancy following a bereavement, this page explains what you need to do and what happens next.
Most people give around four weeks’ notice, starting on a Sunday but we understand that everyone’s situation is different.
If you need more or less time, or you want to change the date, please get in touch with us on 0300 123 5522 so we can help you.
You can also end a tenancy online by completing our online form
To avoid being charged for extra work or additional rent, please make sure you:
1
Leave your home and garden clean, tidy, and free from rubbish
2
Remove all furniture, appliances and personal belongings (including items in lofts, sheds, garages and outdoor spaces)
3
Carry out any repairs that are your responsibility
4
Repair or replace any fixtures or fittings you have damaged or removed
5
Take final gas and electricity meter readings and leave any meter keys in place
6
Tell your gas, electric, Council Tax and (if relevant) Housing Benefit provider that you are moving
7
Let us know the forwarding address
8
Leave any window keys in the home
9
Turn off your water supply (usually found under the kitchen sink — contact us if you’re unsure)
If you’re struggling to clear or remove items, let us know. We may be able to support you or offer guidance.
Before you leave your home for the last time:
- Make sure everything is cleared
- Lock the home securely
- Return the keys as agreed, or post them through the letterbox
- Ensure keys are returned or posted by 12 noon on the agreed date to avoid extra rent being charged
We work with local charities who can collect and recycle unwanted items. Speak to your Housing Officer if you’d like help arranging this. To find out who your Housing Officer is, speak to us using Live Chat by clicking the icon in the right-hand corner of this webpage or visit our contact us page to see all the ways you can get in touch with us.
Charges only apply if:
- We need to clear items you’ve left behind, or
- We need to repair damage or replace items that are your responsibility
Examples include (but are not limited to):
- Removing laminate flooring
- Removing rubbish or discarded furniture
- Replacing damaged internal or external doors
- Removing unauthorised outbuildings
- Repairing damage to kitchens, bathrooms, fixtures, fittings, or heating systems
If you’re unsure what is your responsibility, please speak to us — we’re here to help.
