The Customer committee provides oversight, influence and support of service delivery to tenants, including customer experience, satisfaction, complaints, insight and compliance with the Neighbourhood & Community, Tenancy and Transparency Standards. It holds ForHousing to account for responding to tenant voice and lived experience.
Graeme Foster: Board Member, Chair of Customer Committee, Audit & Risk Committee
Occupation
Graeme is retired and brings a strong understanding of governance to our Board. Graeme is the nominated member responsible for complaints (in line with the Housing Ombudsman Service Complaint Handling Code).
Favourite place
Liverpool, where I was brought up and still feels like home.
Obsessed with
Collecting vinyl records.
Prefers to avoid
Liverpool supporters.
Admires
Optimism.
Bill Weightman: Board Member, Customer Committee, Homes Committee, People & Culture Committee
Occupation
I am a carer for two of my grandchildren. I am a semi-retired Management Consultant, an active member of my local community and a governor of two local schools.
Dream holiday destination
This is an easy one, way up a tributary of the Amazon River, researching and collecting new species of fish.
I couldn’t live without
My family and friends.
Prefers to avoid
Disingenuous people.
Admires
The members of my community who work day in and out supporting our community without pay, without self-interest but with plenty of passion.
Strengths
Empathy, you can’t begin to understand the person next to you without it and you need it if you want to help.
Claire Stone: Board Member, Customer Committee, People & Culture Committee
Occupation
Executive Director – Customer Experience.
What makes you most proud to be a part of ForHousing?
I love the customer service commitment “HEART”. That sets ForHousing apart in my opinion.
Favourite place
Paris.
Obsessed with
Current affairs or handbags depending on my mood.
Prefers to avoid
Cooking.
Admires
Anyone who can cook or make me laugh and great writers like Jeffrey Eugenides, Hilary Mantel and poets John Cooper Clark, Lemn Sissay.
Strengths
I’m a good communicator and trying to get better at French.
Donna O'Neill: Board Member, Customer Committee, Audit & Risk Committee
Occupation
Data Risk and Governance Manager.
Obsessed with
I love to travel, I like a nice relaxing sun holiday but equally like to visit places where I can experience different cultures.
I couldn’t live without
Good friends.
Prefers to avoid
Negativity.
Admires
Anyone who is passionate about helping others and strives to make a difference.
Strengths
Empathy, good listener and pragmatic.
Adina Makin: Customer Committee
Occupation
Complaints manager – First Choice Homes.
Dream holiday destination
Jamaica – I have family there but have never been.
I couldn’t live without
Asos – shopaholic.
Prefers to avoid
Cold weather.
Admires
My favourite rapper is J.Cole because his music expresses the importance of inner peace and often tackles social issues. It reminds you that there is more to life than materialistic vices and to appreciate your family and friends.
Strengths
My ability to have empathy and understanding when dealing with others.
Councillor Teresa Pepper: Customer Committee
Occupation
Currently Elected Member at Salford City Council.
Previous 40 years Finance Director of an international chemicals company.
What is your favourite place?
Home!
What is something you are obsessed with?
Music.
Prefers to avoid
Injections.
Admires
Maya Angelou (An American memoirist, poet, and civil rights activist).
Strengths
Cooking.
Kate Langtree: Customer Committee
Occupation
Carer, Volunteer, Holistic Therapist.
Dream holiday destination
Las Vegas/Thailand.
I couldn’t live without
Family and books.
Prefers to avoid
Confrontation.
Admires
I admire a lot of people, including friends and family members. Famous people such as Marcus Rashford for his charity work such as backing of child food poverty incentives.
Strengths
I am an excellent communicator and listener with a passion for helping others when I can. I am a positive person.
Kelly Nash: Customer Committee
Occupation
Sales Ledger Clerk.
Dream holiday destination
Sorrento.
I couldn’t live without
Coffee and good book.
Prefers to avoid
Fish!
Admires
Honesty.
Strengths
Honesty and respectfulness.
Stephen England: Customer Committee
Occupation
DHL Supply Chain Transport Manager.
Dream holiday destination
A log cabin in the woods.
I couldn’t live without
Strawberries, cream and ice cream.
Prefers to avoid
Negativity.
Admires
My younger brother, Luke.
Strengths
Listening to others.
