We are passionate about improving lives and take all of your feedback seriously. Where we don’t get things right or we could do better, we’ll recognise the impact that has on you.

We will always recognise your concerns and act to remedy your complaint as quickly and efficiently as possible. How we deal with your complaint is important too. We’ll be professional, courteous and keep you informed about the progress we’re making.

Quality services and relationships matter. Making sure you are at the heart of everything we do will help to achieve real change and create new possibilities. It’s only by knowing what we’ve done wrong that we can put things right.