Reassurance

You can be assured that we listen to and act on your feedback. Not only that, but we actively encourage you to let us know what you think. That’s because helping you, helps us too.

Staff involved in dealing with your complaint are trained and will follow a step-by-step process from the moment you make your complaint until it is resolved. Once we’ve done what we said we would do we’ll contact you to make sure you’re satisfied. We’ll keep the case open for 10 more working days after you so you have the chance to consider the response.

Not only will we learn from your complaint, but we’ll look at what has gone well and not so well. By learning from mistakes, we can continuously improve and drive up the quality of our services so that ultimately, we are the best landlord we can be.