Fire safety

What we are doing to keep you safe?

It’s important to us that you and your community are safe. We do this with fire prevention, protection and response activities. We’re working closely with local fire services and the local authority with your safety in mind. In line with new regulations, we will be sharing information with you to raise awareness of fire safety and how to stay safe in you home, plus the support that is available to you.

Preventing common fires in your home

Part of fire safety is preventing fires through appliances in your home, from electric blankets to candles. There are lots of steps you can take to prevent fire spreading:

Smoke alarms

All smoke alarms are checked every 12 months and this is normally carried out with the annual gas servicing. There is a programme in place for checking smoke alarms for homes that do not have gas. 

If your home does not have gas and you want to find out when your smoke alarm will be checked, please contact us on 0300 123 5522. 

Smoke alarms
Looking after your smoke alarm

Looking after your smoke alarm

1. Test your smoke alarm by pressing the test button until the alarm sounds.

2. Never disconnect your smoke alarm or take the batteries out, it’s important that your smoke alarm is active at all times.

3. If your mains powered smoke alarm does not sound when you test it or it bleeps constantly, there is a fault and you should report this to us. 

Fire doors

Fire doors in homes and apartments are important to protect everyone if there is a fire. In a block of apartments a lot of the doors will be fire doors – this includes your front door, doors in communal corridors, landings and on the staircases. Fire doors are designed to stop fire and smoke spreading. They are essential for the Stay Safe strategy in your building.

The front door should:

1. Close on its own – fire doors are fitted with self-closing devices which can be fitted to the top of the door or be fitted within the frame.
2. Not have big gaps between the door and the door frame.

Fire doors in communal areas 

There will be fire doors in other areas of the building, and this includes doors in communal spaces and landings, the doors into the staircases and doors which provide access to bin stalls and plant rooms.

Fire doors in communal areas will:

1. Be marked as fire doors – normally a blue circle that says ‘Fire door. Keep shut’.
2. Close behind you.
3. Not have big gaps between the door and the frame.
4. Be in good condition with minimal visible damage.

Fire safety in your tower block

Fire safety in your tower block

We always look to prevent fires in high-rise properties by encouraging residents to avoid common sources of fires, such as chip pans and faulty electrical fires.
However, tower blocks have been built and assessed with fire safety in mind, so that if there is a fire, it is unlikely to spread to any other flats or common areas.
You must ensure that you are familiar with the Fire Safety Notices within your building.

Fire in your own flat

Fire in your own flat

If there is a fire in your own flat, you should alert everyone else in your flat and leave the flat and building straightaway.
As you leave your flat, close all doors behind you, as this will slow the spread of smoke and fire.
You must never stop and collect belongings, use balconies or any lifts, as doing so may prevent or delay your escape.
Once safely outside the building, contact the Fire Service on 999 to report the fire.

Fire in another flat or in a common area

Fire in another flat or in a common area

If there is a fire in another flat or common area, it is usually safer to remain in your own flat until the Fire Service arrives.
However, if you become aware of a fire or smoke entering your own flat, or you feel unsafe, then you should leave the building straightaway, where possible.
In either case, if you are aware of a fire in another flat, you should contact the Fire Service on 999 to report the fire.

In all cases

In all cases

Do not enter or re-enter the building if there is a potential fire until the Fire Service have arrived and advised it is safe to do so.
Do not use lifts, balconies or stop to collect belongings, as doing so may prevent or delay your escape.
Do familiarise yourself with the Fire Safety Notices and the layouts of your flat and building.

Following a fire

Following a fire

Please call us on 0300 123 5522 to arrange a check of your gas and electrical appliances following a firer in your building or home.

Personalised advice to keep your home fire safe

Personalised advice to keep your home fire safe

You can request a free, face-to-face Home Fire Safety Assessment (HFSA) delivered by trained staff, by visiting your local fire services website. If you are eligible for this assessment, you will be asked to complete and submit an online referral form.

 

In the event of a fire, call fire services on 999.

In the event of a fire, call fire services on 999.