Anti-social behaviour

We are passionate about making a difference and working together to build vibrant and safe communities.  Everyone should be able to feel safe and secure in and outside of the home. 

There are some differences between what is considered as anti-social behaviour, and what isn’t.  

Take a look at the below to find out how you can approach certain situations and how to report ASB.  

Arson: 

  • This is a criminal offence, and you need to report it to the Fire and Rescue Service and Police immediately. You must also let them know if you are concerned about your safety. 

Once you have reported it please contact us with the incident report number and the officer’s name so we can work together with you and the Police and Fire and Rescue Service. 

Assault, abusive or violent threats, drug use or dealing, drunk or rowdy behaviour, gun or knife crime, sexual offences, verbal harassment or intimidation: 

  • These are criminal offences, and we encourage you to report this to the police immediately. You must also let them know if you are concerned about your safety. You can also report this directly to us. 

If you have reported it to the police, please contact us with the incident report number and the officer’s name so we can work together with you and the police. 

Hate-crime and incidents: 

  • A hate incidentis any non-crime incident which is perceived by the victim or any other person to be motivated by hostility or prejudice based on a personal characteristic. 
  • A hate crimeis any criminal offence which is perceived by the victim or any other person to be motivated by hostility or prejudice based on a personal characteristic. 

There are five centrally monitored strands of hate crime: 

  • Race or ethnicity 
  • Religion or belief 
  • Sexual orientation 
  • Disability 
  • Transgender identity 

This is a criminal offence, and we encourage you to report this to the police immediately, or report to us using this online form.  

Dangerous dogs: 

  • Some dogs can become aggressive and bite other people or animals. 

Under the law, any dog – of any breed or type – can be considered dangerous in any place if it is not kept under control.

The dog doesn’t have to bite anyone; it could just show aggressive behaviour that makes someone feel in fear for their safety. 

If you are in fear of your safety, please contact the police immediately. 

Group disorder: 

  • This might involve groups who are causing criminal damage or threatening or intimidating residents. 

If the associated behaviour is of a criminal nature we encourage you to report this to the police immediately. You must also let them know if you are concerned about your safety. You can also report this directly to us. 

If you have reported it to the police, please contact us with the incident report number and the officer’s name so we can work together with you and the police. 

  • This is any incident or pattern of incidents of controlling, coercive, threatening behaviour, violence or abuse between those aged 16 or over who are, or have been, intimate partners or family members regardless of gender or sexuality.  

The abuse can encompass, but is not limited to: 

  • Psychological 
  • Physical 
  • Sexual 
  • Financial 
  • Emotional 

If you are concerned about your safety or the safety of someone else, you must contact the police immediately. You can also report this directly to us. 

If you need to contact us urgently, please contact us by using the live chat button at the bottom of this page. 

Please visit the ‘End the Fear’ link to organisations who may be able to provide support and advice. 

Fly-tipping 

If you have noticed items you believe have been fly-tipped, start by speaking to your neighbours to see if the items are theirs and they have already made arrangements to clear. If you have made enquiries and no-one knows, there are a couple of actions you can take.  

  1. If the items are on our land, please complete our general on-line reporting form and attach a photo if possible. Once we receive your report, we will arrange to get them removed. 
  2. If the item is not on our land, please contact your local council who will arrange to get it removed.

Fly-tipping 

If you have noticed items you believe have been fly-tipped, start by speaking to your neighbours to see if the items are theirs and they have already made arrangements to clear. If you have made enquiries and no-one knows, there are a couple of actions you can take.  

  1. If the items are on our land, please complete our general on-line reporting form and attach a photo if possible. Once we receive your report, we will arrange to get them removed. 
  2. If the item is not on our land, please contact your local council who will arrange to get it removed.

Graffiti 

Graffiti is criminal damage and can be reported to the police. However they will not remove it. 

Is the graffiti personally targeted towards you or your family? 

If yes, please refer to our verbal abuse, intimidation and harassment section for guidance. 

If no, and the graffiti is on our land, please complete our general on-line reporting form and attach a photo if possible and we will arrange to get this removed. 

If the graffiti is abusive or racist, we will arrange to remove it within one working day. 

If the graffiti is not on our land, please contact your local council who will arrange to get it removed. 

Baby crying 

We wouldn’t consider a baby crying to be anti-social behaviour. 

If you have concerns about the welfare of a child however, please contact The Safeguarding Team or the NSPCC. 

Read our top tips for reducing noise in the home to minimise disturbance to neighbours. 

Children playing 

Play is an essential part of every child’s life and is vital for the enjoyment of childhood as well as their health, well-being and development. 

Children playing in the street or communal areas – unless they are causing damage – is not anti social behaviour. 

Read our top tips for reducing noise in the home to minimise disturbance to neighbours. 

Dog barking 

We want everyone to enjoy living in their home and to be considerate and tolerant of others. It is natural for dogs to bark. However, if it’s happening persistently it can be annoying and upsetting – and could be considered as anti-social behaviour. 

We would suggest you have a friendly word with your neighbour as they may not be aware their pet is causing a disturbance. We’ve put together some tips to help you resolve issues with neighbours. 

If you still feel you are being disturbed, you can report this to the Community Safety Team. If the situation has not improved, we can arrange a meeting between both parties to try and reach agreement to resolve the situation. We can help you and your neighbour understand each other’s point of view and reach a solution. 

If you feel unsafe approaching your neighbour, or you have tried and the situation has not improved, our Community Safety Team can carry out an investigation in to your concerns. 

How to make a report 

If you have concerns about the welfare of a pet, you should contact the RSPCA. 

If you want to report persistent noise from dog barking, please complete our ‘report ASB’ online form. 

If you are reporting other pet behaviour such as dog fouling, or dogs roaming without a leash please complete our ‘general enquiry’ form. 

Footsteps 

We wouldn’t consider this to be anti-social behaviour. 

You may want to have a friendly word with your neighbour as they may not be aware you can hear them. We’ve put together some tips to help you resolve problems with neighbours. 

If you still feel you are being disturbed, you can report this to our Community Safety Team. If the situation has not improved, we can arrange a meeting between both parties to try and reach agreement to resolve the situation. We can help you and your neighbour understand each other’s point of view and reach a solution. 

Read our top tips for reducing noise in the home to minimise disturbance to neighbours. 

General living sounds 

General living includes noise such as vacuuming, walking around, doors opening and closing, general conversations, children playing etc. We wouldn’t consider sounds relating to general living as anti-social behaviour. 

You may want to have a friendly word with your neighbour as they may not be aware you can hear them. We’ve put together some tips to help you resolve problems with neighbours. 

If you still feel you are being disturbed, you can report this to our Community Safety Team. If the situation has not improved, we can arrange a meeting between both parties to try and reach agreement to resolve the situation. We can help you and your neighbour understand each other’s point of view and reach a solution. 

Read our top tips for reducing noise in the home to minimise disturbance to neighbours. 

Loud noise and music 

We want everyone to enjoy living in their home and to be considerate and tolerant of others. 

A neighbour playing loud music or making noise persistently can be considered anti-social behaviour. 

First of all, try having a friendly word with your neighbour – they may not be aware they are disturbing you. 

If that doesn’t work and the noise continues, you can report it to the Community Safety Team. We can arrange a meeting between you and your neighbour to try and resolve the situation and understand each other’s point of view. 

If you don’t feel safe approaching your neighbour, or you have tried and the situation has not improved, the Community Safety Team can investigate your concerns. 

How to make a report 

If you want to report persistent noise, please complete our online form. You can attach your completed diary sheets when you make your report. 

Neighbours arguing and shouting 

You may want to have a friendly word with your neighbour as they may not be aware you can hear them. We would not usually consider this to be anti-social behaviour unless it was happening frequently. 

We’ve put together some tips to help you resolve problems with neighbours. If you still feel you are being disturbed, you can report this to the Community Safety Team. If the situation doesn’t improve, we can arrange a meeting between both parties to try and reach agreement to resolve the situation. We can help you and your neighbour understand each other’s point of view and reach a solution. 

If you have concerns about the welfare of an adult or child in the household, please contact the Safeguarding team or the Police. 

  • Safeguarding (community safety team – our approach to help you feel safe) 

We must all live within the limits of our homes and be mindful of others. No house or apartment is totally soundproof. Here are some tips for reducing noise in the home and to help us all be good neighbours by keeping any disturbance to a minimum. 

The most frequent reports are about loud music, dogs barking, banging doors and DIY activities. As gardens and outside areas are more open, noise can be heard more easily. We can all expect some noise from our neighbours as we go about our daily lives and would ask that you are tolerant of this. 

Alarms 

Alarms are designed to make a noise – however misfiring alarms can be disturbing and annoying. 

  • Ensure you choose a reliable product and service it regularly 
  • Car and intruder alarms should have a 20 minute cut out 

DIY 

DIY jobs, such as drilling and hammering, can be noisy. 

  • Whenever possible, let your neighbours know that you are carrying out noisy work and try to work during normal waking hours 
  • Carry out the noisiest tasks in the middle of the day – if you must start early, do quieter jobs first 
  • Keep tools well maintained and use lower or quieter settings on power tools where you can. Where possible use hand tools 

Garden noise 

Our gardens are a place to rest, relax and play. Remember that any noise you make in your garden will be heard by your neighbours. 

  • Try and carry out noisy activities in the middle of the day, for example mowing the lawn 
  • Where possible, use quieter equipment and maintain it properly 
  • If a child’s toy or game is extremely noisy, try and find quieter alternatives 
  • If you have a barbeque or party, tell your neighbours, invite them if appropriate, avoid loud music out of doors and if anyone does complain, turn it down. Either end your party or bring your guests indoors at a reasonable time 

People 

  • Take care when closing doors – particularly if you live in an apartment with a shared entrance or are coming out or in late at night or early in the morning 
  • Close cupboard doors gently especially if the units are fixed to party walls. Avoid slamming doors. Adhesive furniture pads are cheap and can be an effective way of reducing noise. Stick them to the inside of cupboard doors, around internal door frames and under furniture such as table lamps and chairs 
  • If you live in an apartment, avoid putting down laminate flooring. Research has shown that when you remove a carpet and replace it with wood or laminate flooring the noise your neighbour in the property below hears will increase significantly 

Loud music 

Music tastes vary so don’t assume just because you like a song your neighbour will want to hear it as well. 

  • Keep the volume down, especially the bass which can be more annoying than higher frequencies. Don’t put speakers on or close to party walls, ceilings or floors 
  • If you have a bedroom TV, keep it quiet at night – especially if your bedroom adjoins someone else’s 
  • If playing an instrument, practice where and when it will have least impact on neighbours. Where possible, use headphones. Be mindful of open windows 

Pets 

  • Dogs bark – but only bark a lot if they are not content. If you have to leave your dog alone, make sure it’s well exercised and fed. Some dogs like a radio for company, or get a friend or neighbour to look in. If your dog continues to bark, consider dog training 
  • Cats are independent and can wail and fight. If a neighbour complains about your cat at least try and keep it in at night 
  • If you have a caged bird that likes to sing and squawk, make sure it’s kept where it will least disturb neighbours, particularly at night 
  • Some caged pets tend to be more active at night – chewing and rattling their cages. Consider carefully where and how you house these pets 

Household appliances 

  • When buying new appliances, buy a quieter model – not all models have a noise rating, but look out for the ‘quiet mark’. Where possible, position them to cause the least disturbance to your neighbour 
  • For washing machines, if possible, place on an even floor. Don’t overload and run the machine at a time when it will least disturb neighbours – remember the final spin is the noisiest bit 
  • Do the vacuuming at a reasonable time – especially if you live in an apartment or terrace, avoid early morning or late night cleaning sprees 
  • In the kitchen, avoid banging pans and cupboard doors and don’t use blenders or grinders on surfaces attached to party walls 

Entering and leaving your home 

  • Avoid slamming front doors or communal entrance doors, particularly late at night or early morning 
  • If expecting a visitor or taxi, ask them to knock rather than sound the horn and try not to slam your door or car doors