From 3pm on Wednesday 24 December, our Christmas arrangements will be in place, meaning appointments and reception services will not be available until 2nd January, when our usual services will be fully available. We have lots of ways you can reach out to us from the comfort of your own home for anything that isn’t urgent and someone will be back in touch from Thursday 2 January. During this period, if you need urgent help or an emergency repair, please call us on 0300 123 55 22 and a member of our out of hours team will be able to help you.
Our website
Completing an online form on our website is a quick and easy way for you to get in touch for non-urgent enquiries. These enquiries will be picked up from Friday 2 January. You can complete a form to get help with any of the following. Click on a link below to find out more.
MyAccount+ is the fastest way for you to contact us, manage your rent account, track home repairs 24/7, and more. It’s super simple and easy to use. The app is available both on the Apple store and Google Play. Click here to learn more.
Our virtual Customer Connect Hub Web Chat will be available right here on our website to answer your questions 24/7 over the Winter break. Click on the chat bubble at the bottom right of your screen to begin chatting.
During this time, if you need us during an emergency, please call us on 0300 123 55 22 and a member of our out of hours team will be able to help you.
If you are experiencing a housing problem which could lead to you becoming immediately homeless, please contact:
- Cheshire West & Chester: 0808 175 3595 (option 2)
For Police emergencies call 999 or if you need to report a non-urgent matter to the local Police please call: 101
If you can smell gas, or suspect a gas leak, always call National Grid on 0800 111 999 (anytime day or night).
During this time, you can also access information and support for you and your family, this winter. You will find tips on:
Have a lovely festive period from us all at ForHousing.
