The importance of looking out for vulnerable tenants

The past 18-months have been a difficult time for many people, and unfortunately criminals have used the pandemic to target vulnerable individuals. 

Martin*, an elderly man who had lived in the same property for more than 50 years, most of which was spent living alone, recently had a frightening experience when men entered his home without permission. 

It was a weekday at around 4pm when Martin received a knock at the door from two men who claimed that a nurse was on their way over to talk about his COVID-19 vaccination. The men then entered Martin’s home and stole bank cards and a large carrier bag containing over £1,000 in cash. 

After this incident, we wanted to support Martin in every way we could to make sure he felt as safe as possible at home, and to prevent this from happening again. 

As part of our action plan, we referred Martin to Knowsley Council’s safeguarding team, worked with the Big Help Project to receive food parcels and worked with The Department of Work and Pensions help Martin receive both Attendance Allowance and Pension Credit.

We also arranged for security lights, window and door alarms , a key safe, and a sign stating that anyone visiting a property must show an ID badge to be fitted on Martin’s property.

We chatted to Martin about his options and he explained that he wished to remain at home. We wanted to make Martin’s home more comfortable for him as he struggled to manage the stairs, so a downstairs toilet and hospital bed were fitted in his living room which has helped Martin feel safer at home. 

Unfortunately, Martin has experienced another incident where someone has tried to enter his home but this time he refused to let them in. 

We believe that everyone should feel at ease in their home. If you or someone you know has experienced something similar to Martin, please get in touch so we can chat about the best ways we can support you. 

*Name has been changed to protect individual’s identity. 

If you would like to share your story with us, please contact