B’s story
B was referred to TSS for financial and emotional support. After the initial assessment, the team quickly identified what she needed most—help with essentials, emotional wellbeing, and rent arrears. She received vouchers, support from Wood Street Mission, and a referral to the Salford Survivors Project, while the Income Team helped stabilise her arrears.
When B started full‑time work, she felt unable to continue engaging, and her case was closed. In her closure feedback, she shared that she’d struggled to stay connected with the service. The TSS Team Leader reached out, and it became clear B was still experiencing financial pressure and job uncertainty. Her case was reopened, and she was referred to TRS for employment support while the Rents Team re‑engaged.
Sadly, B was later made redundant. She received emotional support from TLC and further financial support through LiveWell.
Since re‑engaging, B has made real progress:
- DHP application submitted – awaiting outcome
- Household Support Fund application submitted– awaiting outcome
- Council Tax Reduction of £189.24 awarded
- Torus/LiveWell vouchers totalling £198 received
- Repairs raised and completed
- Welfare rights referral for debt support
- Regular home visits and phone calls
At TRS, B attended an urgent appointment, joined a short guaranteed interview course, and shone from day one. We’re delighted that she was successful at interview and will soon be joining ForHousing’s Customer Connect Hub.
B’s journey shows the power of listening, acting on feedback, and offering support at the right time. Her resilience—and the teamwork across ForHousing—led to a positive, hopeful outcome.
G’s story
G was referred to TSS due to concerns about his wellbeing. He was staying with family while recovering from stomach cancer and was initially hesitant to engage. With gentle encouragement during a home visit, he slowly began to open up.
G lives alone in the three‑bedroom home he grew up in, and bedroom tax made finances tough. His health meant moving wasn’t an option, and although he was on Universal Credit, he hadn’t applied for PIP. Repairs were mounting, he was underweight and receiving nutritional supplements, and the stress was affecting daily life.
Together, we identified what needed to happen first. Repairs were arranged and completed, including faulty kitchen sockets, a broken shower, and issues with internal doors. This made his home warmer, safer, and more comfortable. He was supported with a DHP application, which now covers the bedroom tax, and with help from the Income Team, he set up a manageable payment plan for his recharge.
G continues to have ongoing medical investigations, and we’re exploring extra support where needed. He’s a humble person who often feels others deserve help more, so progress has meant working at his pace and building trust over time.
Seeing G grow more confident and supported has been incredibly rewarding. His home is safer, his financial pressure has reduced, and he feels more hopeful about the future.
