Supporting people to make a new start

*Kelly had been homeless and rough sleeping for nearly a year following a breakdown in a relationship and eviction from her tenancy due to anti-social behaviour. She was entrenched in her homeless lifestyle and was living a very chaotic life.

Kelly did not have access to a bank account and was not in receipt of any welfare benefits. Added to this, Kelly had a distrust of services, an obstacle to providing the help needed. We worked with The Rough Sleepers Team to support Kelly off the street and into a home.

She was very particular in terms of where she was prepared to live and often avoided conversations about taking on a tenancy again. We held discussions with Kelly about where she felt she would feel safe and she finally agreed to come indoors for an offer of a property in an area she felt comfortable living in.

We worked with Housing First and other agencies to ensure that Kelly had access to all the support needed to sustain the tenancy. Initially, she chose not to sleep at the property and instead would spend a few hours in the property during the day and rough sleep in the evenings.

After several weeks of encouragement and support Kelly began to move into her new home. She is now spending every night there, taking pride in her personal care and appearance. She has been keen to choose new furniture for her flat, and crucially she is managing who enters her property at all times.

*Name has been changed to protect individuals identity.