We ask that you, your family members and visitors:

• Take good care of your home and use it for the purpose it’s intended for including any appliances and furniture
• Don’t block access to your home, any neighbouring homes or other land
• Take good care of any fixtures, fittings or furnishings
• Keep the inside of your home clean and decorated
• Don’t store items so that repairs or inspections can’t easily be done
• Don’t store items in a way that creates a health and safety danger or hazard
• Don’t deface or graffiti your home or communal access areas
• Keep any communal access area of your home clean and tidy and free from obstruction and rubbish
• Don’t store any personal belongings in a stairwell or communal access area for your home, or anything that may be flammable such as motorcycles, mobility scooters, e-bikes or push bikes.
• Don’t throw anything from any landing, balcony, corridor, or window in your home or in areas shared with other people
• Don’t block any joint driveway or footpath as this could stop emergency vehicles getting to your home or your neighbours
• Keep noise in any communal area to a reasonable level to avoid causing nuisance to your neighbours. This includes excessive loud music, DIY and vacuuming at unsociable hours.
• Don’t jam open communal area doors or let people into your block that you don’t know without identification
• Dispose of rubbish as instructed from time to time by your landlord and by the local authority
• Don’t fly-tip or dump rubbish

If you don’t take care of your home, we may have to charge you to put things right. It’s important to remember, that you are responsible for the actions of everyone living in your home including your pets and visitors.

• Any gas appliances, like cookers, need to be installed by a Gas Safe registered fitter and electrical appliances by a NICEIC registered fitter.
• Don’t fit a ceiling fan in any room with a gas fire and don’t use any room with a gas fire as a permanent bedroom.
• Make sure external air bricks, internal vents, and window vents are not obstructed, including those fitted for gas appliances.
• If your home has solid fuel heating for your appliances, burn smokeless solid fuels.

You’re responsible for:

• Taking reasonable steps to protect your home from damage or other harm resulting from fire, flood, decay, infestation, condensation, damp, freezing pipes, or any other causes 
• Identifying pest infestations such as rats, ants or pigeons in your home. It is your responsibility to arrange and pay for treatments to remove the pests, unless they are within a communal access area or external bin store 
• Always keep doors and windows in your home secure 
• Report to us as soon as possible any issues with your home that need repairing including blocked drains, water leaks, structural defects, and problems with water, gas, electricity, or fire appliances, or anything we are responsible for 
• Report to us immediately any faults which might injure or harm anybody or anything 

If your repair request is made outside office hours, this will transfer to the emergency service.

You are responsible for making sure that any animal kept in or at your home is looked after and kept under control at all times. Pets must not be left unattended for periods of time that may cause harm or distress to them or cause a nuisance to your neighbours. Animals must not damage your home or communal areas or foul in any communal areas or on balconies. It is up to you to clean up after your pets. 

It is important that you, anyone living in your home and any visitors do not bring into or near your home, any animal that may aggravate your neighbours or make them feel unsafe. You need special permission to keep some types of pets. Unless you have our written permission, you will not keep in or at your home: 

• Any animal that is classed as wild or dangerous by law or by a conviction 
• Any livestock (which includes but is not limited to cattle, pigs, poultry, donkeys, ponies, horses, sheep and goats) 
• Any poisonous snake or other poisonous reptile or insect 
• An aviary or pigeon loft

If you have a dog or more than one dog, you need to make sure the dog(s) cannot get out of your home, garden or balcony by itself, or do harm to any visitor to your home or passer-by. 

We reserve the right to ask you to remove any animal we consider unsuitable to be kept in your home or which causes annoyance to your neighbours.