Meet our colleagues

I’m a Service Desk Analyst at ForHousing, which means I’m one of the first people involved when IT issues come up. I investigate and triage everything that gets reported, and I also manage user access and handle the setup for new starters, movers and leavers. My role covers all user equipment—phones, laptops, tablets—and making sure it’s compliant and fit for purpose. I also help maintain the tech across our sites, from printers and video‑conferencing equipment to the physical network itself.

A typical working day can change very quickly. For example, I might arrive at the office and immediately get a call that the network is down at one of our sites. The first step is to speak with the staff on site and guide them through a series of user checks to rule out any local issues. Once that’s done, we contact the service provider to carry out their external diagnostics. If the problem still isn’t resolved, we’ll head over to the affected site ourselves to investigate further and implement the fix.

What I enjoy most is how different every day is. You never quite know what issues or challenges are going to come your way, and that variety keeps things interesting. The role is so diverse that you end up learning something new every single day, which I really enjoy.

My role centres around looking after our full suite of policies and procedures, the Resource area of the intranet, and making sure everything is well‑managed, accurate, and easy for colleagues to use. I’m responsible for document control and ensuring our policies remain clear, accessible, and up to date so they continue to support both colleagues and customers in the best way possible.

Alongside this, I’m involved in our annual compliance assessments and several continuous improvement projects within the governance team, aimed at streamlining processes and strengthening how we work. I’m also growing my experience in meeting management and deepening my understanding of how our governance framework operates in line with recognised best practice.

In addition to my day‑to‑day role, I also chair our LGBTQ+ Network, which has now been established for over a year. We’ve made significant strides in building visibility, enabling inclusion, and creating a supportive community for colleagues across the organisation, something I’m incredibly proud to contribute to.

It’s a role that touches so many parts of the organisation, and I really enjoy being part of the work that helps keep everything running smoothly, transparently, and in a way that supports inclusive culture.

My favourite thing about my job is being able to take everything I’ve learned during my time at ForHousing and build on it in a way that really connects to the bigger picture. I love seeing how the work we do at a strategic level links back to the day‑to‑day operations and the incredible people delivering services on the ground. It’s made me even more passionate about what we do, because no matter what role you’re in, you can genuinely see how everyone contributes to shaping ForHousing and making a real difference.

As work placement and training officer I set up structured work experience for our tenants inside the business, with our contractors and out in the community. I also provide careers advice and empower people to develop through various training options.

There is no typical day in this role! Some are minute to minute busy going from one type of support to another, person after person. Other days are steady and project focused, where I design systems, processes and learning for different types of groups. Many days are spent working to make connections between enthusiastic people; seeing what kinds of opportunities I can build for our tenants.

I always describe my role as the community telling me what to do! It is largely shaped by working with proactive members within the communities where ForHousing has homes, working in partnership to deliver and develop provision for their area.  

In the past this has included working with a group of young people and local council to redesign & fundraise for their play park, fundraise for ongoing youth provision, supporting groups to progress and put on activity e.g. Fun Days, Winter Warm sessions; supporting members of the community to develop & set up their own groups that then leads to more provision, helping connect tenants with ForHousings wider teams and have a voice within all that we do.   

I love working with people & seeing their ideas and vision grow into a reality. I love planning & am able to pass on these skills & confidence to others so they are able to do it themselves.. but it is always a two way street where I am constantly learning along the way.  

Hmm… no two days are the same… It might be me working at home, catching up on admin & planning the next exciting initiative, or meeting with a community group or member to support them to plan for their future projects… if it’s the school holidays, then you won’t find me far away from a play scheme.

I am an Employment Advisor, working as part of the Tenancy Resilience Service at ForHousing. Our service works with anyone living in a ForHousing property, over the age of 16. We even work with tenants who are already working but may be interested in a career change. My job is to support tenants who are looking for work or training, providing practical support with things like CVs and applications, but also advice and guidance on career pathways and local opportunities.

When I get a call from a tenant to tell me they got the job! It’s the best feeling in the world, getting to share that moment of success with someone. I love to see people’s self confidence grow and being able to be a part of that journey – there’s no other feeling like it.

I’m an active member of our LGBTQ+ network, a group of staff working to promote an inclusive workplace and support colleagues across the organisation. I’m passionate about fostering a culture where everyone feels represented, respected, and able to thrive and i’m thankful to work for an organisation that facilitates this.

A mix really – speaking to my tenants is a big part, whether that’s signing up someone new who is taking the first steps on their journey or helping a tenant prepare for an interview they have been working towards. There’s some admin too – job searching, liaising with employers or other service providers, editing and updating CVs, etc.

I have operational management responsibility to deliver Tenancy Sustainment Services across Salford and Knowsley, and I am the Safeguarding Lead at ForHousing.

Working alongside an incredible, passionate inspiring team of professional people. Listening and learning daily. You are never too old to learn new things in life.

I’m responsible for reducing the environmental and social impact of excess waste and fly tipping across our communities. My role involves leading a team of waste operatives to ensure efficient and safe waste collection services. 

We work closely with Neighbourhoods and Building Safety teams to ensure all communal waste bins are accessible, compliant, and fit for scheduled collections. Our service is proactive so we can redistribute waste to prevent overflow and service disruption.  We do this by developing and maintaining a schedule that monitors bin usage trends, identifying overfilled or underutilised bins. 

We also coordinate with external contractors to arrange timely removal of fly-tipped waste, ensuring swift response to community reports so we can maintain clean, safe, public spaces. The team also supports initiatives that promote responsible waste disposal and contribute to cleaner, healthier neighbourhoods. 

Alongside my operational role, am humbled to serve as the Chair of the Race Inclusion Network (RIN). This work is deeply personal to me. Growing up, I saw how powerful it is when people feel seen, valued, and represented—and how damaging it can be when they don’t. Chairing the RIN allows me to turn those experiences into action. I yearn to lead the network with heart and courage, working to create spaces where colleagues can share their stories, celebrate identity, and challenge barriers together. The RIN has strengthened representation across the organisation, influenced more inclusive recruitment practices, and helped embed cultural celebration into our everyday working life. But more importantly, it has created a sense of family—a space where colleagues feel safe, supported, and uplifted. Being part of that change is one of my proudest achievements.

One of the most rewarding parts of my job is engaging directly with tenants to understand their needs and concerns. These interactions provide valuable insight into how waste impacts daily life and allow me to build trust within the community. I take pride in identifying practical solutions that help make our neighbourhoods cleaner, safer, and more sustainable. 

A key focus of my role is reducing the volume of waste sent to landfill. This involves actively seeking out and collaborating with stakeholders—such as local businesses, charities, and recycling partners—who can support initiatives to reuse, reduce, and recycle materials.

Beyond the operational side, what I love most is being able to contribute to the organisation through the networks I’m part of—the Race Inclusion Network, Access Network and the Staff Forum. These groups allow me to support colleagues, champion inclusion, and help shape the culture of the organisation. Being part of them gives me a sense of purpose that goes far beyond my day-to-day

I’m Director of Development, overseeing the delivery of our development programme, building new homes for tenants in housing need to live in. 

No day is like the last, lots of operational activities to oversee the programme with a mix of strategic elements for reporting to Boards and Committees