Towards the end of last year, we shared news with you that Liberty, who currently carry out repairs and maintenance to your home, is now under the ownership of Wates.
Some elements of the service are being rebranded and you’ll soon start to see both Wates and Liberty vans. The team delivering your repairs will be wearing either a Wates or Liberty uniform during the changeover process, which will take place until the middle of the summer and any Wates uniforms will also have the ForHousing logo on. After the summer this will be clearer, with Wates-branded operatives looking after repairs and maintenance and Liberty-branded engineers taking care of heating and gas jobs in your home.
We’ve listened to your feedback and learned from you on what’s important to you when it comes to your repairs. Wates’ investment, experience, knowledge and understanding of social housing repairs will help us deliver an improved service for you.
What will Wates be looking after?
Wates will carry out any repairs or maintenance to your home, including:
- Damp repairs
- Roofing
- Plastering
- Joinery
- Plumbing
- Grounds maintenance
- Electrical safety checks
You can see examples of the Wates branding below:
What will Liberty be looking after?
Liberty will carry out any heating and gas repairs to your home, including:
- Heating
- Gas
- Boiler repairs and servicing
- Gas safety checks
Here’s what a Liberty van and logo looks like:
Booking your repair
You’ll still be able to book a repair in the usual way. And as always, if you’re unsure about letting someone into your home then please just contact our Customer Connect Hub on 0300 123 5522 to check.
Watch this space…
We also plan on introducing a handy tracking system so you can see where we are on the day of your appointment. We’ll let you know more about this when it launches.
