At ForHousing, we want every tenant to be able to access and understand the information we provide. We know that people have different needs, and we are committed to offering information in ways that work for you.

This page explains the different formats, support options, and alternative ways you can get information including non-digital options if you prefer not to use the internet.

We follow the Regulator of Social Housing’s consumer standards and will take reasonable steps to ensure you can access information in a format that meets your needs.

If you need information in an alternative language or format, or if you need additional support to receive or understand it, please tell us. We’re here to help.

You can request information in other formats:

We provide information and support for BSL users on our dedicated BSL page.

You don’t need to be online to get information from us.

If you prefer to receive information offline or in person, we can provide:

• Printed copies of any online information
• Information explained over the phone
• Postal updates and letters
• Appointments at your local office – find out more on our “how to contact us page”
• A home visit from your Housing Officer, if needed
• Support from an advocate, carer or family member (with your permission)

Just tell us what works best for you.

Our website includes features to support your accessibility needs:

Reasonable Adjustments

If you have a disability or health condition that affects how you receive or understand information, you can request a reasonable adjustment. This could include receiving information in a specific format, or through a different communication method.

Visit our Reasonable Adjustments page to learn more about the support available.